Mozelle Greaves
Brooklyn
Summary
Operations and project expert with extensive experience in studio management, workflow optimization, and cross-functional system coordination. Demonstrated ability to increase revenue by 45% and reduce costs by 50%, enhancing logistics, fulfillment, and customer experience. Open to remote opportunities in operations, program coordination, or customer experience roles.
Overview
2027
2027
years of professional experience
Work History
Creative Operations Manager
Nose Best
Brooklyn
08.2024 - Current
- Designed and launched revenue-generating class programming; now driving ~45% of weekly sales
- Directed studio operations, streamlining workflows and fulfillment while coordinating wholesale and team efforts
- Managed customer experience across retail and classes, enhancing engagement through community channels
- Implemented operational and sustainability initiatives to reduce costs and improve efficiency
- Led scheduling and booking systems (FareHarbor, ClassBento) and managed Airbnb operations
- Produced in-store visuals that reinforced brand identity and attracted customer attention
Assistant Project Manager
The Class
New York
06.2022 - 08.2024
- Monitored project deliverables, ensuring adherence to quality standards at The Class.
- Managed studio communications and onboarding, enhancing customer experience workflows
- Oversaw inventory, fulfillment, and logistics, coordinating Shopify, ShipBob, and customer relations
- Executed creative campaigns for brands including Kenneth Cole, Free People, Routine, and Athleta
- Drove $15K in additional revenue and reduced storage costs by ~50%
- Operated digital streaming systems and supported live classes
Manager
The Attic
Brooklyn
10.2021 - 06.2022
- Directed styling program boosting weekly sales by 13% through personalized client matching.
- Introduced artisan goods section, achieving a 22% increase in sales.
- Oversaw store operations and merchandising across in-store and social channels to ensure brand consistency.
- Supervised and trained team of over 10, improving team dynamics and employee retention.
- Scheduled staff and assigned tasks to optimize operational efficiency.
Teaching Artist (Seasonal)
Various Organizations
Brooklyn
2021 - 2025
- Developed and implemented comprehensive theater arts and music programs for diverse age groups.
- Directed creation and performance of original devised theater pieces to enhance student expression.
- Imparted foundational skills in acting, singing, movement, writing, composing, prop making, sound design, and technical theater.
- Cultivated creative learning environments to engage underrepresented students in diverse arts programming.
- Organized community events that provided platforms for student artwork and talent showcases.
Education
Bachelor of Arts - Directing
The New School
New York, NY05-2022
Skills
- Creative campaign execution
- Customer experience management
- Project management
- Studio operations
- Revenue generation strategies
- Resource allocation
- Inventory control
- Adobe Creative Suite proficiency
- Canva design skills
- Procreate illustration expertise
- Google Workspace applications
- Salesforce CRM knowledge
- Asana project tracking
- Slack communication tools
- Zoom virtual meetings
Affiliations
- Crisis Counselor (Volunteer)
Crisis Text Line (Remote) | 2023 – Present
Provide real-time crisis support using de-escalation, problem-solving, and safety planning - Band Manager & Creative Lead | Independent Music Project
Manage operations, create and sell merchandise, and perform as a multi-instrumentalist
Timeline
Creative Operations Manager
Nose Best
08.2024 - Current
Assistant Project Manager
The Class
06.2022 - 08.2024
Manager
The Attic
10.2021 - 06.2022
Teaching Artist (Seasonal)
Various Organizations
2021 - 2025
Bachelor of Arts - Directing
The New School