Mozetta Sipple
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Customer return
Amazon
Phoenix, AZ
11.2025 - Current
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Operator
West Pharmaceutical Services Inc
Scottsdale, Arizona
09.2024 - 10.2025
- Operated machinery for manufacturing medical devices and components.
- Monitored production processes to ensure compliance with safety standards.
- Conducted routine maintenance on equipment to maintain operational efficiency.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Collections Representative
Convergent Outsourcing
Phoenix, Arizona
12.2019 - 12.2023
- Collected past due accounts on behalf of Verizon Wireless.
- Targeted daily collection goal of $2,000, driving focus on high-priority accounts.
- Monitored account aging reports to prioritize collection efforts and follow-ups.
- Documented all interactions and updates in the collections management system.
- Engaged customers in discussions to resolve payment issues. and attempted to negotiate full balance payments.
Team Lead
Empereon Constar
Phoenix
03.2017 - 12.2019
- Responsible for a team of 12-16 agents' performance.
- Conducted call reviews to assess agent performance and provide feedback.
- Ensured the team met monthly phone goals.
- Resolved customer inquiries and issues to uphold service excellence standards.
- Conducted regular team meetings to foster collaboration and share updates.
- Analyzed performance data to identify areas for team development and support.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Ensured my team adhered to the schedule.
- Trained all team members to ensure proper skills development.
Warehouse Employee
Amazon Warehouse
Phoenix
02.2013 - 03.2016
- Ensured accurate order picking in the warehouse
- Ensured timely delivery of packages to packing department
- Operated forklifts to transport products within the warehouse.
- Collaborated with team members to achieve accurate fulfillment of customer orders
- Ensured accurate order picking for timely fulfillment
- Guaranteed on-time delivery of packages to packing department
Education
High School -
Copper Canyon High School
Glendale, AZ 09.2011 - 05.2012
Skills
- Customer service
- Customer relationship management
- Problem solving
- Operational efficiency
- Process improvement
- Data-driven insights
- Team leadership
- Teamwork and collaboration
- Effective communication
- Data entry
References
References available upon request.
Timeline
Customer return
Amazon
11.2025 - Current
Operator
West Pharmaceutical Services Inc
09.2024 - 10.2025
Collections Representative
Convergent Outsourcing
12.2019 - 12.2023
Team Lead
Empereon Constar
03.2017 - 12.2019
Warehouse Employee
Amazon Warehouse
02.2013 - 03.2016
High School -
Copper Canyon High School
09.2011 - 05.2012