Minhaaz Patel
Chicago,IL
Summary
Dedicated and seeking a job opportunity in Business Administration that will help me portray my area of expertise and aid me in continuing to grow in my field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Executive
Wynaut Webventures Pvt Ltd
01.2021 - 09.2023
- Ensuring the standard of quality for the clients is reached on daily basis
- Focusing on minute details in order to deliver the best service possible
- Coordinate with content team in order to get the perfect script by reviewing it and putting in alterations wherever necessary for the betterment for both parties, clients as well as tele-callers to meet the quality standards
- Daily Task include to taking morning briefs, identify priority needs and taking action, monitor calls considering quality and any error, passing feedbacks based on it to the coaching team for improvement on CRM as well as on Excel
- Coordinate with content and coaching team in order to design efficient and effective script
- Weekly involvement in discussion on increase on sales and meeting current targets
- Leading a team of 7 working with 30+ clients.
Customer Service Representative
Flipkart
01.2020 - 01.2020
- Listening attentively to customer request and complaints and provide service accordingly as per necessary standards and guidelines of the company
- Corroborate Team members to provide service at high standards to clients and customers
- Conducting briefing before the shift and after the shift to resolve difficulties or update with any new guidelines
- Reporting to Supervisors about the accomplishments and targets.
F&B Assistant
Millennium Copthorne Tara Hotel
01.2018 - 01.2020
- Delivering elegant services to customers of the Hotel
- Managing all the F&B outlets to run smooth operations
- Stock handling consisting of ordering stocks, statistics of in-take and usage
- Strategizing the occasional, Seasonal menu offers and prices
- Assisting Supervisor and acting as one in his/her absence
- Reporting to Managers, Supervisors and other Duty Managers on Sales and Revenue reports in the daily log after the end of the shift.
Administrative Stock Manager
Define LTD
01.2017 - 01.2018
- Entering data of incoming stocks, usage of fabrics and remainder of it
- Inspect the usage of fabrics and maintain accurate information of all types and colours of fabrics
- Contacting clients via email and calls for taking orders and dealing with them with the production team to ensure their delivery within the time slot by chasing day by day and following upon it
- Liaising with Clients and Managers and taking necessary decisions whenever necessary
- Ensuring the team thrives to complete daily task and performing up to necessary standards.
Education
Data Visualization and Analytics -
Keerti Institute
07.2023
Data Visualization and Analytics -
Keerti Institute
07.2023
Professional Certificate in Business Analyst -
Simplilearn (Affiliated With Purdue University)
12.2022
Professional Certificate in Business Analyst -
Simplilearn (Affiliated With Purdue University)
12.2022
MBA -
University of Northampton
12.2019
MBA -
University of Northampton
12.2019
Bachelor’s of Commerce -
Ghanshyamdas Saraf College
01.2016
Bachelor’s of Commerce -
Ghanshyamdas Saraf College
01.2016
HSC -
Ghanshyamdas Saraf College
01.2013
HSC -
Ghanshyamdas Saraf College
01.2013
SSC -
S.T. Thomas High School
01.2011
SSC -
S.T. Thomas High School
01.2011
Skills
- Policy Reinforcement
- Visual Inspection
- Customer Inquiries
- Total Quality Management
Certification
- 2017, IELTS
- 2019, IELTS
- 2021, IELTS
- 2020, CMI Level7 Diploma in Strategic Management and Leadership
Professional Working Experience
- 2021, 2023, Quality Assurance Executive, Wynaut Webventures Pvt Ltd, Mumbai
- 2020, 2020, Level 3 (IJS) Customer service Representative, Flipkart, India
- 2018, 2020, F&B Assistant, Millennium Copthorne Tara Hotel, London
- 2017, 2018, Administrative Stock Manager, Define LTD, Leicester
Accomplishments
- Organised and lead the Study Camp for Maths2011.
- Constructed a system on Excel for stock maintenance for Define Ltd.
- Volunteered in different sporting Event and through Marketing and Negotiation, accumulated the Sponsorships of around INR 2,00,000.
- Provided value added services to the customers, identifying efficient operations, new opportunities and new ways to deliver services that resulted in continuation of long term retention and further demand of the service by the customers.
- Securing 5 star ratings on Trip Advisor for the services provided while working for Copthorne Tara.
- Top 3 in Customer Satisfaction and Resolution while working for Flipkart.
- Two times Employee of the Month and constant improvement in scores in monthly RTR in Futwork.
Abilities And Technical Skills
I am self-motivated, determined, and hardworking and certain other abilities that I believe I possess are team management, quick learner, good communicating skills., IT- Microsoft Excel, Microsoft Word, PowerPoint, and other basic knowledge of the computer.
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Quality Assurance Executive
Wynaut Webventures Pvt Ltd
01.2021 - 09.2023
Customer Service Representative
Flipkart
01.2020 - 01.2020
F&B Assistant
Millennium Copthorne Tara Hotel
01.2018 - 01.2020
Administrative Stock Manager
Define LTD
01.2017 - 01.2018
Data Visualization and Analytics -
Keerti Institute
Data Visualization and Analytics -
Keerti Institute
Professional Certificate in Business Analyst -
Simplilearn (Affiliated With Purdue University)
Professional Certificate in Business Analyst -
Simplilearn (Affiliated With Purdue University)
MBA -
University of Northampton
MBA -
University of Northampton
Bachelor’s of Commerce -
Ghanshyamdas Saraf College
Bachelor’s of Commerce -
Ghanshyamdas Saraf College
HSC -
Ghanshyamdas Saraf College
HSC -
Ghanshyamdas Saraf College
SSC -
S.T. Thomas High School
SSC -
S.T. Thomas High School
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