Martha Hernandez
Ogden
Summary
Proven Quality Control Inspector and Housekeeper with a track record of enhancing cleanliness and quality standards at Legendary Spa and Johns Byrne Printing. Skilled in inspections, quality assurance, and fostering guest relations, demonstrating exceptional communication and teamwork. Achieved significant improvements in customer satisfaction and operational efficiency through meticulous attention to detail and process improvement.
Overview
31
31
years of professional experience
Work History
Housekeeper
Legendary Spa
09.2022 - 07.2024
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Quality Control Inspector
Johns Byrne Printing
11.1993 - 07.2024
- Communicated with production team members about quality issues.
- Performed visual inspections
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and to apply best practices and comply with quality control guidelines and regulations.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected incoming and outgoing materials for accuracy and quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Identified and documented quality discrepancies for management to develop resolutions.
Skills
- Guest Relations
- Cleaning and organizing abilities
- Quality Assurance Controls
- Exceptional communicator
- Customer service-focused
- Teamwork
- Materials Testing
- Process Improvement
- Inspections and reviews
- Quality Control
- Visual inspections
- Color Matching
- Punctual and Reliable
Languages
English
Spanish
Timeline
Housekeeper
Legendary Spa
09.2022 - 07.2024
Quality Control Inspector
Johns Byrne Printing
11.1993 - 07.2024
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