MARK PADILLA
Albuquerque,NM
Summary
Experienced technology professional with expertise in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and effective team collaboration. Dedicated to continuous learning and adapting to industry trends for organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LAB TECHNICIAN
SELECT EXTRACTS
07.2024 - Current
- Assisting with operations to extract various qualities of the cannabis plant including:
- Grinding plant matter, loading it into 'socks' and inserting into the extraction machine
- Filling and packing cartridges, cleaning utensils, appearing for pop-up events at various dispensaries
DISPENSARY TECHNICIAN
1706 CANNABIS
03.2024 - 06.2024
- Greeting customers and providing assistance with sales and product knowledge
- Upkeep of shop and inventory, including cleaning and restocking
- Close shop by bringing in flags and signs, counting drawer and locking away product
CUT TO ORDER (CTO)
RIO GRANDE JEWELRY SUPPLY
01.2021 - 11.2022
- Cutting and shaping 1,500+ precious sterling silver and karat gold materials weekly, using high security clearance and extensive knowledge of machinery usage and safety
- Collaborated with team members to maintain order and ease of access to materials, consumables and machinery
- Initiated and improved department productivity operations to improve workflow and consistency
SHIPPING COORDINATOR
NICOR
02.2020 - 03.2021
- Processed and Handled 300+ outgoing packages weekly, utilizing UPS Worldship and FedEx Ship Manager to create labels for each order and conduct quality assurance on packaging
- Trained new hires on proper equipment usage, packaging practices and paperwork etiquette to complete order processing
- Performed inventory checks to maintain essential supplies and consumables stock and filed order reports with senior personnel for fulfillment
CUSTOMER SERVICE REPRESENTATIVE
LAVU INC
01.2018 - 02.2020
- Assisted customers with point-of-sale transactions, solving 150+ inquiries weekly using CRM platforms including Zendesk Suite and Jira
- Conducted troubleshooting on customer devices in real-time and provided guidance on system operations
- Maintained and built relationships with customers by providing exceptional customer service and conducting follow-ups to collect feedback and improve overall experience
Education
High School Diploma -
Sandia High School
Albuquerque, NM05-2011
Some College (No Degree) -
Central New Mexico Community College
Albuquerque, NMSkills
- Analytical thinking
- Attention to detail
- Team collaboration
- Interpersonal skills
- Technical proficiency
- Problem solving
Affiliations
- Photographer
- Musician
- Content Creator
Certification
- NM Food License
Timeline
LAB TECHNICIAN
SELECT EXTRACTS
07.2024 - Current
DISPENSARY TECHNICIAN
1706 CANNABIS
03.2024 - 06.2024
CUT TO ORDER (CTO)
RIO GRANDE JEWELRY SUPPLY
01.2021 - 11.2022
SHIPPING COORDINATOR
NICOR
02.2020 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
LAVU INC
01.2018 - 02.2020
High School Diploma -
Sandia High School
Some College (No Degree) -
Central New Mexico Community College
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