Mpho Monakhisi
Skaneateles ,NY
Summary
At Skaneateles Country Club, I excelled in multitasking and customer relations, managing multiple tables with precision and cultivating strong customer rapport. My adeptness with POS systems and commitment to maintaining a clean environment ensured high service quality. Known for attention to detail, I consistently received commendations for efficiency and exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Skaneateles Country Club
05.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Phlebotomy Technician
Career Step
OnlineHospitality Administration And Management
University of Cape Town
Cape Town, South Africa10.2014
Certificate - Secretarial Studies And Office Administration
Boston City Campus
Johannesburg, SA09.2013
Skills
Great work ethic
Pay attention to detail
Excellent customer relations skills
Keep a clean working environment
Additional Information
I am from South Africa and have been working in the USA since 2014 in prestigious country clubs in different states across the country. I have subsequently found interest in phlebotomy and I strive to further my education in that field.
Languages
Sepedi
Native or Bilingual
Sotho
Native or Bilingual
Zulu
Native or Bilingual
Timeline
Server
Skaneateles Country Club
05.2020 - Current
Phlebotomy Technician
Career Step
Hospitality Administration And Management
University of Cape Town
Certificate - Secretarial Studies And Office Administration
Boston City Campus
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