Mr. Bailey LaFleur
Fernley,NV
Summary
Hardworking and reliable professional focused on going above and beyond to support team and consumer needs. Trained in Customer support, Sales and Recruitment offering outstanding service. Motivated to continue to learn and grow.
Overview
4
4
years of professional experience
Work History
Regional Sourcer
Aston Carter
05.2022 - Current
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms.
- Studied job descriptions and qualifications to determine applicant requirements.
Order Entry/Sales Specialist
MSC Industrial Supply
03.2021 - 05.2022
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Customer Service/Sales Hybrid Specialist
Allstate insurance
01.2020 - 03.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding quotas.
- Met existing customers to review current services and expand sales opportunities.
- Delivered superior customer service to retain existing customers and attract future customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Support Representative
Allstate insurance
04.2019 - 01.2020
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support.
- Processed comprehensive and collision claims.
- Assisted sales team by completing all new business documents.
- Sent out reminders for late payments to avoid policy cancellations.
Education
Licenses & Certifications
High School Diploma -
Churchill County High School
Fallon, NV05.2017
Skills
- Talent Acquisition
- Cold Calling
- Salesforce Expertise
- Maintaining Quality Assurance Standards
- Appointment Scheduling
- Professional Relationships
- Billing Procedures
- Correcting Discrepancies
- Customer Service and Assistance
Timeline
Regional Sourcer
Aston Carter
05.2022 - Current
Order Entry/Sales Specialist
MSC Industrial Supply
03.2021 - 05.2022
Customer Service/Sales Hybrid Specialist
Allstate insurance
01.2020 - 03.2021
Customer Support Representative
Allstate insurance
04.2019 - 01.2020
Licenses & Certifications
High School Diploma -
Churchill County High School
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