Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

M Renee Rockmore

Dallas/Fort Worth,TX

Summary

Highly skilled and experienced Inflight Crew manager with 3+ years of experience in objectively and thoroughly investigating sensitive employee relations concerns. Creative thinker with strong people skills and possess high emotional intelligence to apply research and fact-finding techniques. I am strong communicator, active listener and effective interviewer seeking to transition into a HR/DEI role role within the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Inflight Manager

American Airlines
11.2021 - Current
  • Manager with experience in leading a large diverse team in performance and customer service to match company standards
  • Support, manage and develop a team of 185 flight attendants
  • Coaches and counsels’ subordinate employees to ensure a thorough understanding of compliance with all Company and departmental policies, procedures, and regulations
  • Conducts investigations into claims of potential violations of company policies, of harassment, discrimination, FMLA abuse, retaliation, theft, misuse, abuse, and other cases
  • Provide investigation findings and summaries to operational leadership and internal counsel
  • Initiates appropriate corrective action, up to and including dismissal
  • Collaborate with the APFA Union on upholding the JCBA Contract as a Dispute Resolution/Conflict Resolution facilitator.

Training Facilitator/Instructor

American Airlines
02.2019 - 10.2021
  • Training professional with extensive leadership experience in performance management and curriculum implementation for flight attendants match company standards
  • Manage, support, and facilitate student performance in accordance with corporate procedure and Federal Aviation Administration FAA compliance
  • Conduct New Hire Flight Attendant onboarding process
  • Responsible for training and facilitation based on American Airlines corporate culture, policies, and current FAA regulations
  • Counsel based on Advanced Qualification Program (AQP) remediation strategy to achieve performance improvement
  • Conducted needs analysis to identify gaps in training curriculum
  • Create and Develop program curriculum for new hire and recurrent trainings
  • Diligent in building rapport and nurture relationships utilizing cross-departmental communication.

Flight Attendant

01.2014 - 02.2019
  • Responsible for providing exemplary customer service, ensuring safety, and managing all in-flight service needs onboard the aircraft
  • Provide leadership, direction, and assistance for the safety and comfort of all passengers
  • Oversee a wide variety of customer service situations by resolving issues and concerns of a non-routine nature, independently or as part of a team
  • Completed FAA Certification and CPR Certification.

Sr. Analyst, Research & Recovery

Carrington Mortgage Holdings, LLC.
12.2015 - 01.2019
  • A leader in the organization responsible for audits, risk assessments and process improvement to ensure compliance of the mortgage portfolio
  • Created Attorney Oversight grading/remediation process
  • Manage network of 85 foreclosure attorney firms, investigated and remediated attorney firm performance
  • Partners with operational leadership in investigations into potential violations of the Contract of Legal Service Agreement
  • Research all aspects related to loss/exposure to the company on defaulted loans, filed Errors and Omissions claims on defaulted loans
  • Negotiated loss amounts with clients, investors, government entities, insurers, and vendors where the loss is unavoidable
  • Develop final disposition recommendations based on independent judgment and liability analysis
  • Research and work with attorney firms for understanding of state and local foreclosure and bankruptcy laws.

Sr Analyst – Post Sale Foreclosure

Fannie Mae
04.2010 - 12.2015
  • Processed assigned loans in accordance to company policy and procedure, investor guidelines, state laws and federal regulations
  • Respond to attorneys, vendors, and internal client’s disputes/inquiries/complaints related foreclosure action in accordance with established policies and procedures
  • Maintained superior production with an average rating of 98% from Aug 2010 to Dec 2013
  • Facilitated monthly meetings with attorney firms to discuss scorecards and performance.

Legal Case Manager – Bankruptcy/Foreclosure

Barrett Daffin Frappier Turner and Engel
11.2008 - 04.2010
  • Supported attorney by conducting research, drafting legal motions, and preparing for cases to represent clients
  • Conduct legal research on complex bankruptcy/foreclosure cases
  • Daily record keeping with electronic and physical filings
  • Assist attorney with case workflow
  • Managed vendor/client projects.

Education

Bachelor of Science - Business Human Resource Management & Human Relations

UNIVERSITY of PHOENIX
Dallas, TX

Skills

  • Research and analytical skills
  • Facilitation/Training Delivery
  • Coaching and mentoring
  • Performance management
  • Exceptional interpersonal communication
  • Microsoft Office Suites
  • Team Management/Crew Coordination
  • Compliance Monitoring
  • Relationship Building
  • Cultural Competency
  • Unconscious Bias Awareness

Certification

  • Cooks Ross Instructor Certification, Disrupting Everyday Bias
  • Flight Attendant Federal Aviation Administration (FAA) Certified
  • CPR Certified, American Heart Association
  • Texas Real Estate Agent

Community Service

  • Executive Board Member, TERRANCE M. JOHNSON DANCE PROJECT (non-profit organization), https://www.tmjdanceproject.org/
  • Committee Member (Inaugural), Diversity, Equity, & Inclusion Council – Inflight Service, AMERICAN AIRLINES, 2021

Timeline

Inflight Manager

American Airlines
11.2021 - Current

Training Facilitator/Instructor

American Airlines
02.2019 - 10.2021

Sr. Analyst, Research & Recovery

Carrington Mortgage Holdings, LLC.
12.2015 - 01.2019

Flight Attendant

01.2014 - 02.2019

Sr Analyst – Post Sale Foreclosure

Fannie Mae
04.2010 - 12.2015

Legal Case Manager – Bankruptcy/Foreclosure

Barrett Daffin Frappier Turner and Engel
11.2008 - 04.2010

Bachelor of Science - Business Human Resource Management & Human Relations

UNIVERSITY of PHOENIX

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M Renee Rockmore