Summary
Overview
Work History
Education
Skills
Timeline
LINKS
Generic

Janpaul Figueroa

Queens

Summary

Results driven professional with extensive experience in operations management and client relationship development. Skilled at analyzing complex workflows, ensuring compliance with policies, and delivering precise outcomes under tight deadlines. Demonstrated ability to manage high value transactions, maintain accurate records, and build strong client trust. Adept at problem solving, process optimization, and leading teams to consistently exceed performance goals. Committed to leveraging operational expertise and attention to detail in a fast paced financial environment

Overview

5
5
years of professional experience

Work History

Operations & Client Service Specialist

Junk Ina Box
07.2022 - 05.2025

• Managed sales and maintained strong customer relationships.

• Oversaw transportation of furniture to multiple addresses with attention to deadlines and accuracy.

• Delivered excellent customer service, resolving issues promptly and professionally.

• Utilized strong negotiation skills to achieve favorable outcomes for both customers and the company.

• Expertly performed furniture builds, ensuring quality and customer satisfaction.

• Trained navigators and team members to ensure smooth and safe operations.

• Demonstrated reliability, time management, and safety awareness on every route.

Porter

UBS Arena
08.2021 - 07.2022

• Transferred products and merchandise to and from the warehouse, supporting efficient operations.

• Received and checked products for quality, ensuring proper storage of merchandise.

• Operated equipment like forklifts and pallet jacks safely.

• Performed physical inventory checks to maintain stock accuracy.

• Processed supply requests, prepared merchandise for delivery, and managed package shipping according to procedures.

• Ensured security of company assets through vigilant oversight.

Truck Driver

1-800-GOT-JUNK?
01.2020 - 01.2021

• Maintained accurate and compliant documentation in alignment with internal and DOT standards.

• Strengthened customer relationships by ensuring timely, high-quality service delivery.

• Oversaw team operations to uphold safety, efficiency, and attention to detail.

• Supported logistics coordination to streamline workflows and meet organizational goals.

• Ensured equipment and vehicles were properly maintained for consistent operational reliability.

Education

Associate of Science -

Queensborough Community College
12.2018

High School Diploma -

John Bowne High School
06-2015

Skills

Operations Management

Team Leadership & Coordination

Client Relationship Building

Attention to Detail

Sales & Negotiation

Record Keeping & Punctuality

Cash Handling & Transaction Accuracy

Professional Communication

Technologically Knowledgeable

Proficient with Digital Systems

Timeline

Operations & Client Service Specialist

Junk Ina Box
07.2022 - 05.2025

Porter

UBS Arena
08.2021 - 07.2022

Truck Driver

1-800-GOT-JUNK?
01.2020 - 01.2021

Associate of Science -

Queensborough Community College

High School Diploma -

John Bowne High School

LINKS

LinkedIn

Janpaul Figueroa