Michael LaCosta
Haines City,FL
Summary
Hands-on operations leader with deep experience driving efficiency, productivity, and consistent results. Leads by example while staying closely involved in execution—partnering with teams to streamline processes, optimize resources, and adapt quickly to changing priorities. Brings a collaborative, solutions-oriented leadership style that values diverse perspectives and accountability. Trusted for making informed, timely decisions, coordinating complex projects, and creating a positive, high-performing work environment built on reliability, clarity, quick thinking, and results.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager/Client Specialist
Liveops
WFH
02.2018 - Current
- Oversaw daily operational activities, enhancing workflow efficiency and collaboration among teams.
- Executed process improvements to enhance operational efficiency and productivity.
- Facilitated training sessions for new and current 1099 support representatives, promoting a culture of continuous learning.
- Evaluated daily, weekly, monthly, and quarterly performance metrics to drive strategic operational improvements.
- Directed the creation of daily performance reviews to effectively monitor targets and processes. Advocated for performance enhancement strategies to achieve operational excellence. Delivered insights and strategic recommendations to Internal & External Upper Management for informed decision-making.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Implemented regular updates and open communication channels to strengthen collaboration and information sharing among team members.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Developed and maintained strong partner relationships by utilizing product knowledge to inform improvements and insights.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Conducted market research to align operations with industry trends.
- Improved product quality by overseeing strict quality control procedures.
- Developed comprehensive reports to inform management decisions.
- Fostered culture of continuous improvement through employee training programs.
General Manager
LA Fitness Intl
Tampa, FL
05.2012 - 02.2018
- Spearheaded operational strategy initiatives to boost member satisfaction and retention.
- Implemented strategic initiatives for new member engagement, driving consistent sales performance across daily, weekly, and monthly goals.
- Managed daily fitness center operations, ensuring compliance with safety protocols and service standards.
- Executed comprehensive marketing program for club, focusing on weekly outreach efforts to strengthen connections within the local community.
- Directed corporate wellness program marketing initiatives, focusing on prospecting and tailored execution to enhance client engagement in Tampa/Sarasota area.
- Coordinated weekly employee sourcing, interviewing, and training sessions to support talent acquisition and development within the district feeder store.
- Coordinated comprehensive training sessions for non-sales personnel to elevate service standards and foster member loyalty.
- Implemented streamlined scheduling systems to facilitate effective staff allocation and minimize resource expenditures.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2008
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Marketing & Development
- Hiring, Training, & Developing
- Project management
- Business development
Accomplishments
- Championed the development of an in-house agent skilling framework that strengthened performance, minimized burnout among expert resources, and enabled effective cross-training.
- Built performance-based financial incentive structures aligned with workforce planning and business priorities.
- Served as a visible leader in recruitment and employer-brand initiatives by participating in agent hiring events, talent acquisition strategy sessions, company-wide recruiting roadshows, and by hosting weekly bilingual recruiting Q&A forums.
- Collaborated with multiple brands to create Employee Wellness programs, cross marketing initiatives, & Company provided memberships. Companies including Nintendo of America, PGT Industries, Baycare, T-Mobile, Laural Oak Country Club, Sports Authority, Chic-Fil-A, & more.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Operations Manager/Client Specialist
Liveops
02.2018 - Current
General Manager
LA Fitness Intl
05.2012 - 02.2018
High School Diploma -
Plant City High School