ALEX VILLALOBOS PORTILLO
Brighton,CO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Operations Specialist/Medical Assistant
Denver Health Mobile Clinic
04.2024 - Current
- Led operational workflows to enhance service delivery across mobile clinic locations.
- Coordinated cross-functional teams to streamline patient intake processes, increasing overall productivity.
- Analyzed data to identify service gaps and recommend process improvements for better patient outcomes.
- Implemented quality assurance practices to ensure accuracy of products and services delivered to patients.
- Provided guidance and support for staff members on operational processes, procedures and systems usage.
- Facilitated interdepartmental meetings focusing on strategy alignment and resource optimization.
- Identified potential risks associated with various projects and proposed mitigating actions accordingly.
- Managed day-to-day operations activities including staffing and scheduling .
- Provided support to other clinical personnel by answering phones, scheduling appointments, coordinating referrals and authorizations.
- Exhibited strong leadership skills in managing the medical assistant staff and providing guidance for daily workflow processes.
- Displayed strong organizational skills when managing multiple tasks simultaneously within fast-paced environment.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Planned, scheduled, and assigned work activities for personnel.
- Collaborated with management on departmental policies development and implementation.
- Implemented work processes and safety standards meeting regulatory requirements.
- Assisted with team and company-wide projects as needed.
- Established effective communication channels between various departments to facilitate collaboration.
- Assisted in planning and executing special events that promoted organizational initiatives.
- Attended community, educational and health events to speak and distribute information about agency programs.
- Developed and managed relationships with local partners to maximize outreach efforts.
- Participated in meetings with key stakeholders including government agencies, nonprofits.
- Maintained detailed records of all outreach activities for reporting purposes.
- Disseminated information regarding upcoming events or changes in policy and procedure through multiple channels of communication.
Operations Specialist Driver
Denver Health
06.2022 - Current
- Resolved customer service issues in a timely manner, ensuring customer satisfaction.
- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress.
- Created detailed reports summarizing operational performance metrics for management review.
- Trained new staff on proper operating procedures and provided ongoing support as needed.
- Assisted with team and company-wide projects as needed.
- Established effective communication channels between various departments to facilitate collaboration.
- Monitored inventory levels, anticipating supply needs and placing orders when necessary.
- Implemented quality assurance protocols to ensure accuracy and consistency in all operations.
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Adapted quickly to changing road conditions and weather patterns during routes.
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.
- Maintained logs of vehicle mileage and gas purchases.
- Adhered to all DOT regulations pertaining to truck drivers.
Class B Commercial Driver
Self-employeed
03.2023 - Current
- Demonstrated excellent communication skills while interacting with customers and colleagues.
- Utilized effective problem-solving techniques to resolve customer issues promptly.
- Performed basic troubleshooting procedures when necessary such as checking fluid levels or replacing tires, brakes, hoses.
- Demonstrated knowledge of hazardous materials safety practices when transporting dangerous goods.
- Adhered to safety regulations while operating commercial vehicles in accordance with local, state, and federal laws.
- Maintained detailed records of all vehicle inspections, maintenance, and repairs.
- Managed daily routes with precision and accuracy to ensure timely deliveries.
- Monitored fuel levels, tire pressure, oil changes, and other preventative maintenance tasks on a regular basis.
- Successfully completed pre-trip inspections of assigned vehicles prior to departure from the yard.
Medical Assistant
Denver Health
09.2021 - Current
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Obtained medical information and measured vital signs, weight, and height.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
Mental Health Technician
Centennial Peaks Hospital
11.2023 - 01.2025
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
- Charted patient observations by following prescribed procedures and standards.
- Ensured safety of all patients by closely monitoring them throughout the day and night shifts.
- Taught successful strategies to promote client wellness and independence.
- Carried out safety rounds and supervised activities.
- Observed patients for abnormal behavioral or physical signs.
- Provided compassionate care to mentally ill patients in a hospital setting.
- Attended continuing education classes related to mental health topics in order to stay up-to-date on best practices in the field.
- Educated patients about the importance of self-care and healthy lifestyle choices.
- Facilitated recreational activities to help patients socialize.
- Assisted with daily living tasks such as bathing, eating, dressing, and grooming, as needed.
- Monitored vital signs and administered medications as prescribed by healthcare providers.
- Restrained violent or suicidal patients using appropriate verbal or physical means.
- Conducted group therapy sessions to help patients develop coping strategies and social skills.
- Led group therapy sessions to help patients learn and practice new coping skills.
- Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and develop social relationships.
Third Key Sales Associate
Conns Home Plus
07.2020 - 10.2023
- Collaborated with team members to ensure store operations ran smoothly and efficiently.
- Answered incoming calls promptly, provided detailed information regarding products or services offered.
- Interacted positively with co-workers in order to foster an enjoyable work atmosphere for everyone involved.
- Built relationships with customers through friendly interaction while providing exceptional service.
- Developed strong customer service skills by assisting customers with product selection and answering inquiries.
- Assisted in the daily opening and closing of the store, ensuring that all tasks were completed correctly.
- Generated reports related to sales numbers, performance metrics, inventory levels.
- Performed cash handling duties including processing credit card payments and operating the POS system.
- Maintained a high level of professionalism when interacting with customers and colleagues alike.
- Encouraged customers to sign up for loyalty programs or other promotions offered by the store.
- Participated in weekly meetings with Store Manager to discuss progress towards goals set for the week.
- Analyzed sales data to identify trends and develop strategies for increasing sales volume.
- Actively sought out additional responsibilities within the store in order to increase efficiency.
- Ensured compliance with safety regulations in order to create a safe working environment for staff members.
- Provided training and guidance to new associates on company policies and procedures.
- Carried out merchandising activities such as setting up promotional displays or rearranging items on shelves.
- Conducted regular audits of merchandise displays to ensure they were neat and attractive.
- Executed opening, closing and register functions to meet business requirements.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Led by example on sales floor, achieving individual sales goals.
- Assigned employees to specific duties.
- Authorized payments and merchandise returns.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
Medical Assistant
SFHC
05.2020 - 11.2020
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Maintained medical equipment and instruments according to established protocols.
- Helped prepare medical instruments and equipment.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Obtained medical information and measured vital signs, weight, and height.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Showed patients to examination rooms and prepared for physician.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing.
- Performed routine laboratory tests and sample analyses.
- Prepared and administered medications as directed by physician.
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Set up medical laboratory equipment.
Operations Manager
Conns Home Plus
02.2019 - 07.2020
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Ensured effective communication among staff members by providing training when necessary.
- Resolved conflicts between employees and departments.
- Created and enforced policies and procedures to support compliance.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Conducted regular audits of processes to ensure compliance with regulations and industry standards.
Customer Service Representative
Conns Home Plus
02.2017 - 02.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Processed orders and detailed transaction information to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Made appropriate account corrections to resolve customer problems.
- Determined charges for services requested and arranged for billing.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Lead Cashier
The Home Depot
02.2016 - 02.2017
- Performed opening duties such as counting out tills and setting up registers prior to start of business day.
- Demonstrated expertise in cash handling and customer service, providing accurate change for customers.
- Worked collaboratively with other departments within the store to provide excellent customer service experience.
- Developed proficient knowledge of point-of-sale systems and POS software to accurately process transactions.
- Maintained security awareness at all times by monitoring suspicious activity at checkouts or elsewhere in store premises.
- Reconciled discrepancies between register totals and actual money collected during shift closing procedures.
- Provided guidance and support to new employees on proper use of registers, scanners, and other equipment related to the job.
- Balanced cash drawer and performed daily audit procedures.
- Counted contents of cash register drawers at end of each shift to balance for next cashier.
- Trained new cashiers on customer service procedures, company policies and POS system operations.
- Refunded customers and returned items for product issues.
- Verified customer identification for age-restricted items.
- Handled large amounts of money and supported accuracy of financial transactions.
- Processed payments, returns, and exchanges.
- Assisted with closing duties such as counting money and reconciling receipts.
- Informed customers of special promotions, loyalty programs, and discounts.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Followed all safety protocols while handling money.
Education
Certification in Clinical Medical Assisting -
NIMAA
Brighton04.2020
High School Diploma - undefined
The New America School
Thornton05.2015
Skills
- Sustainable Systems
- Charting and Clinical Documentation
- Medical Terminology Knowledge
- Medical billing Experience
- Patient Access Experience
- Bilingual
- Problem Solving abilities
- Data Entry
- Patient Charting
- Clerical Support
- Scheduling coordination
- Operational planning
- Incident reporting
- Staff supervision
- Team Training
- Project management
- Project planning
- Attention to detail
- Complex Problem-solving
- Analytical thinking
- Operations management
- Relationship building
- Schedule development
Certification
- CDL Class B
- Medical Assistant
- Basic Life Support
Languages
Spanish
Timeline
Lead Operations Specialist/Medical Assistant
Denver Health Mobile Clinic
04.2024 - Current
Mental Health Technician
Centennial Peaks Hospital
11.2023 - 01.2025
Class B Commercial Driver
Self-employeed
03.2023 - Current
Operations Specialist Driver
Denver Health
06.2022 - Current
Medical Assistant
Denver Health
09.2021 - Current
Third Key Sales Associate
Conns Home Plus
07.2020 - 10.2023
Medical Assistant
SFHC
05.2020 - 11.2020
Operations Manager
Conns Home Plus
02.2019 - 07.2020
Customer Service Representative
Conns Home Plus
02.2017 - 02.2019
Lead Cashier
The Home Depot
02.2016 - 02.2017
High School Diploma - undefined
The New America School
Certification in Clinical Medical Assisting -
NIMAA
Personal Information
Driving License: CDL Class B
Heroes of the Heart
I would like to take this opportunity to acknowledge Alex for his exceptional contributions to our organization. He is truly the backbone of the mobile department, playing a crucial role across all four mobile units. Whenever I have inquiries related to operations, Alex is my go-to resource, always just a phone call away.
Alex consistently steps in to support each unit, ensuring a smooth workflow in terms of scheduling and patient care. He is a strong advocate for all of our drivers and embraces new responsibilities with remarkable enthusiasm. His commitment to learning and his dedication to his work are commendable.
His hard work has not gone unnoticed, and he plays an invaluable role in our team's success. Give this man a promoti