Mridula Boinpally

Managed Services (Salesforce, Oracle CPQ, Snowflakes, MySQL, AWS, Splunk, Glean, Jira)

• Developed 3 Glean Agents for reducing the escalations.
• Identified process gaps and implemented approximately 5 improvements to improve operations.
• Lead data reconciliation efforts with cross functional teams and identified approximately 25 issues proactively.
• Debugged approximately 100 escalations to triage, identify root cause, propose workarounds and bug fixes.

Oracle CPQ Upgrade (Salesforce, Oracle CPQ)

• Got trained in Oracle Big Machines CPQ yellow belt and blue belt.
• Lead the upgrade project by being SME from salesforce as well as CPQ.
• Proposed solutions and delivered the project comprising of approximately 100+ components to production by taking up role of a technical project manager.

Partner Co-Marketing Revamp (Salesforce)

• Supported Partner co-marketing platform by leading and developing approximately 25 enhancements and approximately 50 bugs and clarifications.
• Documented gap analysis, project scoping, resource allocation, created artifacts and architected solution in salesforce to revamp the platform into more scalable and maintainable piece reducing the overall turn around time for maintaining the code by 70%

Auto-Renewals Revamp (Salesforce)

• Lead revamp initiative for auto renewals in salesforce to improve existing process by 50%

Waitlist Revamp (Salesforce)

• Lead revamp initiative for waitlists in salesforce to improve existing process by 60%

Revenue Recognition (Zuora, Java Web Services)

• Learnt Zuora and Java Web Services and Accounting to write a revenue recognition code for subscription based product and improved the turn around time for changes by 75%.

• Delivered approximately 3 front-end and back-end architecture and functionality by translating development requirements.
• Managed client applications through web services with SOAP protocol and REST architectural style and developed approximately 5 integrations
• Tested functionality, performed debugging and carried out modifications to conduct quality checks.
• Enhanced user experience by designing and implementing custom Salesforce solutions.

• Improved data quality by implementing validation rules and customizing page layouts in Salesforce improving the operations by 20%
• Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
• Developed customized reports and dashboards for various departments, enabling better decision making.