Enthusiastic Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Experienced at building rapport with diverse individuals while handling elaborate technical issues. Extensive knowledge of applications, software, and framework.
Hi, I’m
JOSHUA NATHANIEL SHALLEY
Beaverton,OR
Summary
Overview
14
years of professional experience
Work History
I70 Consulting
Freelance Graphic Designer
09.2019 - Current
Job overview
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Tested websites and performed troubleshooting prior to deployment.
Patrick James Inc
IT Manager
04.2019 - 08.2019
Job overview
- Closely collaborated with project members to identify and quickly address problems.
- Built, customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Guided organizational technology strategy and roadmaps.
Gap Pacific Distribution Center
IT Administrator
04.2018 - 03.2019
Job overview
- Reduced overhead by taking on more responsibility with creative and administrative projects. (Warehouse Distribution Refresh Project)
- Configured and deployed multiple switches involved in a complete Distribution Refresh Project while minimizing production downtime.
- IDF maintenance and troubleshooting during Wi-Fi 5-GHz crossover project.
- Provide technical training to co-workers and new staff.
- Daily ticketing and imaging of new workstations for new hire and current employees.
Community Regional Medical Center
Customer Support Analyst
01.2018 - 03.2018
Job overview
- Provided base level IT support to non-technical personnel within the business.
- Managed high call volume with tact and professionalism.
- Activated accounts for clients interested in new services.
- Appropriately documented all transactions and pertinent interactions.
BMG: The New Music Company
IT Analyst
04.2017 - 10.2017
Job overview
- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Established compatibility with third party software products by developing program for modification and integration.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Designed strategic plan for component development practices to support future projects.
United Talent Agency
Service Desk Technician
01.2017 - 04.2017
Job overview
- Installed software, modified and repaired hardware and resolved technical issues.
- Followed up with clients to ensure optimal customer satisfaction.
- Provided base level IT support to non-technical personnel within the business.
- Established compatibility with third party software products by developing program for modification and integration.
JustFab Inc.
Help Desk Technician
0 2013 - 11.2016
Job overview
- Installed, maintained, diagnosed and resolved end user inquiries and service requests related to the operation and use of desktops, laptops, printers, operating systems and related IT systems.
- Provided technical support for 500+ users and ensured proper maintenance of workstations, printers, and peripherals.
- Deployed new workstations and printers, installing operating systems, applications, drivers, and configuring network properties.
- Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operation system implementation.
Ensequence
Help Desk Support Technician
08.2009 - 11.2009
Job overview
- First and second level support for internal and external customers.
- Provided local and remote desktop service support for Portland and New York offices.
- Managed queue and assisted with creating tickets based on answering calls.
Education
Portland Community CollegePortland, Oregon
Associate of Applied Science
2012
University Overview
Aloha High SchoolAloha, Oregon
High School Diploma
2003
University Overview
Skills
- Operating Systems - Win XP, 7, 8, 10, & OS X
- IP Peripherals - Cisco switches, routers and firewalls
- Microsoft SharePoint
- Microsoft Office suites - 2007/2010/2012/2016, & 365 Cloud
- Various types of PC hardware such as; Apple/Mac, Dell, HP and Toshiba
- Anti-virus software and firewall
- VPN-(BOMGAR, ManageEngine and Citrix Receiver)
- Adobe Creative Cloud and Adobe Flash proficiency
- Adept at Skype For Business
- Customer service expert Analytical and critical thinker
Timeline
Freelance Graphic Designer
I70 Consulting
09.2019 - Current
IT Manager
Patrick James Inc
04.2019 - 08.2019
IT Administrator
Gap Pacific Distribution Center
04.2018 - 03.2019
Customer Support Analyst
Community Regional Medical Center
01.2018 - 03.2018
IT Analyst
BMG: The New Music Company
04.2017 - 10.2017
Service Desk Technician
United Talent Agency
01.2017 - 04.2017
Help Desk Support Technician
Ensequence
08.2009 - 11.2009
Help Desk Technician
JustFab Inc.
0 2013 - 11.2016
Portland Community College
Associate of Applied Science
Aloha High School
High School Diploma
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