Lauralei Jean Torres
Balch Springs,TX
Summary
Results-driven leader with extensive experience at Academy Sports + Outdoors and McDonald's. Expertise in employee training and customer engagement, leading to measurable enhancements in team performance and credit card sales. Strong communicator and mentor, fostering a positive work environment. Proven track record in task distribution, performance monitoring, and staff motivation.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Academy Sports + Outdoors
01.2021 - Current
- Began as a cashier providing excellent customer service and handling transactions efficiently.
- Promoted to Cashier Team Lead (CTL) in recognition of leadership and reliability.
- Train and mentor new employees, fostering confidence and competence in their roles.
- Recognized as top performer in customer engagement and credit card sales.
- Support team members by modeling professionalism and assisting with challenges.
Crew Trainer
McDonald’s
01.2019 - 01.2021
- Started as a crew member, learning all stations and responsibilities.
- Promoted to Crew Trainer due to strong teaching and leadership skills.
- Guided new employees through station responsibilities, expectations, and teamwork.
- Created a supportive environment by leading by example and encouraging growth.
Education
High School Diploma -
Sunnyvale High School
Sunnyvale, TX01.2020
Some College (No Degree) -
Dallas College
Dallas, TXSkills
- Curriculum support
- Employee training
- Customer engagement
- Cash handling
- Effective communication
- Time management
- Leadership development
- Staff training
- Reliability and punctuality
- Hospitality services
- Process improvement
- Basic mathematics
- Opening and closing procedures
- Money handling
- Team leadership
- Classroom management
- Student engagement
- Empathy and positivity
- Adaptability and quick learning
- Multitasking and organization
- Peer mentorship
Additional Highlights
- Experience working with diverse groups and adapting communication styles.
- Strong interest in child development and education, with coursework to support career goals.
- Proven ability to balance responsibilities while maintaining a positive, collaborative atmosphere.
Timeline
Cashier Team Lead
Academy Sports + Outdoors
01.2021 - Current
Crew Trainer
McDonald’s
01.2019 - 01.2021
High School Diploma -
Sunnyvale High School
Some College (No Degree) -
Dallas College