Mruhi Amin
Toms River,NJ
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Knights Inn Mount Laurel
03.2017 - 03.2021
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
Sales Representative
Hollister
01.2016 - 01.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Bachelor of Science - Biology
Rowan University
Glassboro, NJ05.2022
Skills
- Client Account Management
- Network Development
- Customer Retention
- Account Development
Social media marketing
I am a social media influencer and a UGC (User generated content) creator.
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Front Desk Clerk
Knights Inn Mount Laurel
03.2017 - 03.2021
Sales Representative
Hollister
01.2016 - 01.2018
Bachelor of Science - Biology
Rowan University