Mrunmayee Kadam
Mumbai,Maharashtra
Summary
Dynamic Customer Service Specialist with 16 years of experience in Sales,
Marketing, and Customer Support. Proven ability to maintain high customer
satisfaction levels, optimize supply chain processes, and drive business growth.
Skilled in navigating challenging market conditions and implementing effective strategies, particularly during crises like the COVID-19 pandemic. Strong communicator, leader, and problem-solver committed to delivering exceptional service and achieving organizational success. Knowledgeable Customer management with background in managing customer relationships across various platforms. Proven ability to enhance customer satisfaction and streamline processes through effective CRM strategies. Demonstrated expertise in data analysis and communication, ensuring seamless team collaboration and customer engagement.
Overview
17
17
years of professional experience
Work History
Customer Relationship Manager
Durosteel
01.2024 - 05.2024
- Assign tasks, track progress, and ensure timely completion of objectives
- Conduct regular team meetings to review performance and address challenges
- Ensure seamless execution of the sales process from Sales Orders (SO) to order fulfillment
- Coordinate with the sales team to handle customer inquiries, quotations, and proposals
- Oversee the preparation of sales reports, forecasts, and performance metrics, customer relationship management
- Ensure timely, accurate responses to customer queries, manage key customer accounts, resolving issues related to orders, deliveries and invoices.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Enhance customer satisfaction through effective communication and follow up
- Data management and reporting, Prepare and present reports on sales activities, forecasts, and overall performance to the CEO
- Proficiently use CRM software to track customer interactions, orders, and feedback
Customer Relationship Manager
Deceuninck profiles India Pvt. Ltd.
07.2019 - 12.2023
- Achieved 80% customer retention during Covid-19 crisis, rising to 90% post-pandemic
- Reduced supply lead times by 65% through strategic distribution and improved communication
- Collaborated with Operations Team to achieve 85% On-Time Delivery (OTD) rate
- Implemented innovative project order management strategies to optimize monthly consumption plans
- Resolved customer grievances promptly and conducted comprehensive staff training sessions
- Managed pre and post-dispatch documentation meticulously
Customer Relationship Manager
IFFA (Indian Facade Fenestration Association)
08.2018 - 06.2019
- Facilitated coordination among Management Committee members
- Contributed to membership expansion and advocated for industry standards
- Ensured compliance with tax regulations through meticulous record keeping
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Coordinator
SAP Global Logistics
09.2017 - 07.2018
- Boosted customer acquisition by 20-25% through effective lead conversion
- Cultivated strong client relationships and facilitated productive sales meetings
- Generated comprehensive MIS reports to track sales performance
Customer Relationship Manager
IFFA (Indian Facade Fenestration Association)
09.2014 - 08.2017
- Coordinated activities among committee heads and promoted industry growth
- Contributed to membership expansion and collaborated with regulatory bodies
- Managed customer relations on ongoing basis to maximize customer retention.
Customer and sales Support Executive
Elumatec India Pvt. Ltd
12.2010 - 08.2014
- Managed sales contracts, monitored reports, and handled spare parts sales
- Successfully managed office accounts, HR activities, and marketing responsibilities
Sales Support - MC (PID) Sales
Thermo Fisher Scientific India Pvt. Ltd
01.2010 - 05.2010
- Provided support in tender preparation, sales order processing, and documentation
- Supported sales and service departments, contributing to streamlined operations
Sr. Executive - Logistics and customer support
Veka India Pvt. Ltd
11.2007 - 12.2009
- Managed end-to-end sales processes and logistics coordination
- Assisted in marketing activities and maintained inventory records
Education
MBA - Business Administration
Welingkar Institute
Mumbai01.2017
Bachelors of Commerce - Cost Accounting And Business Administration
Pune University
Pune01.2005
Skills
- Proficient in MS Suite
- Tally
- SAP
- Deplis software
- Advance Internet Research
Personal Information
- Date of Birth: 10/30/85
- Marital Status: Married
Timeline
Customer Relationship Manager
Durosteel
01.2024 - 05.2024
Customer Relationship Manager
Deceuninck profiles India Pvt. Ltd.
07.2019 - 12.2023
Customer Relationship Manager
IFFA (Indian Facade Fenestration Association)
08.2018 - 06.2019
Coordinator
SAP Global Logistics
09.2017 - 07.2018
Customer Relationship Manager
IFFA (Indian Facade Fenestration Association)
09.2014 - 08.2017
Customer and sales Support Executive
Elumatec India Pvt. Ltd
12.2010 - 08.2014
Sales Support - MC (PID) Sales
Thermo Fisher Scientific India Pvt. Ltd
01.2010 - 05.2010
Sr. Executive - Logistics and customer support
Veka India Pvt. Ltd
11.2007 - 12.2009
MBA - Business Administration
Welingkar Institute
Bachelors of Commerce - Cost Accounting And Business Administration
Pune University
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