DIANA MOGENI
Customer Service Account Manager
Bloomington,MN
Summary
A results-driven Account Manager with 5+ years of experience in the Fire & Gas Industry. Proven success in driving customer satisfaction, increasing revenue, and reducing costs by leveraging strong problem-solving and communication skills. Recognized for ability to develop relationships with clients and create innovative solutions to meet their needs.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Account Manager
Det-Tronics
08.2019
- Identify source of problem, gather and analyze information related to issue and devise a solution that best meets both customer and company needs
- Manage complex accounts and support customers solving variety of issues with high satisfaction rating
- Manage customer concerns, monitor, and analyze customer buying patterns and communicate any major issues to customer and sales
- Utilize Salesforce to capture business opportunities and apply customer discounts
- Attend daily operational meetings to proactively understand and address issues and opportunities affecting customers within assigned territory
- Assist customers with product returns and billing corrections
- Support sales team by ensuring commission and booking splits are allocated to correct Regional Sales Managers.
Logistics and Product Support Associate
Det-Tronics (Russell Tobin)
06.2018 - 07.2019
- Received and processed customer orders ensuring that they met company policies
- Used Salesforce and ensured discounts were correctly applied by the regional sales managers prior to order processing
- Collaborated with production and planners to determine material availability and pushed for rush orders
- Served as contact for customer inquiries as well as resolved order issues and cancellations.
Front Office Representative
Ricoh -Ikon (Land O’ Lakes)
02.2017 - 06.2018
- Greeted guests immediately with a friendly, sincere welcome and maintained eye contact
- Used positive, clear speaking voice, listened to guest requests, and responded with appropriate action
- Maintained and provided accurate information on business services
- Connected with customers via phone and email to resolve their questions or concerns.
Business Development Executive
Property Reality Company (PRC)
08.2014 - 09.2016
- Reached out to potential customers via outbound emails and calls
- Maintained communication with existing and previous customers, alerting them of new services or features that may have been of interest
- Engaged with customers to effectively educate them about products we offered
- Set phone/video meetings for prospects with potential customers.
Internship
Consolidated Bank
09.2013 - 12.2013
- Assisted customers with various financial transactions such as deposits, withdrawals, issuing automated teller machine cards
- Handled administrative tasks with high level of efficiency and accuracy
- Increased awareness by providing products and services to new and existing clients.
Education
Post Graduate Diploma in Procurement / Supply Chain -
Kenya Institute of Management
04.2015 - 12.2016
Bachelor’s degree - Finance and Banking - undefined
Moi University
09.2011 - 12.2014
Kenya Certificate of Secondary Education - undefined
South Tetu Girls High School
02.2007 - 11.2010
Skills
Proficient in MS Suite
Excellent communication and interpersonal skillsEfficient in Salesforce & JDE ERP SystemSelf-driven and results orientedTeam player and effective problem solverGood organizational and time management skillsAbility to multi-task and work efficiently under pressure with effective prioritization of demandTimeline
Customer Service Account Manager
Det-Tronics
08.2019
Logistics and Product Support Associate
Det-Tronics (Russell Tobin)
06.2018 - 07.2019
Front Office Representative
Ricoh -Ikon (Land O’ Lakes)
02.2017 - 06.2018
Post Graduate Diploma in Procurement / Supply Chain -
Kenya Institute of Management
04.2015 - 12.2016
Business Development Executive
Property Reality Company (PRC)
08.2014 - 09.2016
Internship
Consolidated Bank
09.2013 - 12.2013
Bachelor’s degree - Finance and Banking - undefined
Moi University
09.2011 - 12.2014
Kenya Certificate of Secondary Education - undefined
South Tetu Girls High School
02.2007 - 11.2010