MRWA YOONIS
Oakland,California
Summary
Healthcare operations and laboratory professional with over 5 years of experience supporting complex clinical workflows within a high-volume academic medical center. Proven success leading cross-functional initiatives, training team members, improving operational processes, ensuring regulatory compliance, and coordinating time-sensitive medical documentation. Experienced collaborating with physicians, customer service teams, laboratory personnel, quality teams, and external partners to resolve complex issues while maintaining accuracy, compliance, and exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist – HLA Lab
Stanford Healthcare
Palo Alto, CALIFORNIA
11.2023 - Current
- Partner with transplant physicians, nurses, coordinators, and multidisciplinary healthcare teams to coordinate complex patient testing and support critical clinical decision-making.
- Educate clinicians and healthcare staff on testing requirements, documentation standards, workflow processes, and operational best practices.
- Coordinate multiple high-priority cases simultaneously while maintaining exceptional accuracy under strict deadlines.
- Built strong relationships with physicians, hospital staff, transplant coordinators, and external healthcare organizations to resolve complex clinical issues and enhance customer service.
- Train and mentor new team members on laboratory procedures, documentation standards, operational workflows, and quality expectations.
- Led process improvement initiatives that streamlined laboratory operations and improved turnaround times.
- Support quality assurance initiatives through documentation review, process auditing, and continuous improvement activities to uphold laboratory standards.
- Developed and revised Standard Operating Procedures (SOPs) and workflow documentation to support operational consistency.
- Monitored quality metrics, investigated workflow issues, and collaborated with leadership to implement corrective actions that enhance operational integrity.
- Communicated urgent patient safety concerns and maintained adherence to organizational policies and regulatory requirements.
- Collaborate with Information Systems teams to improve workflow automation and operational efficiency.
MEDICAL LAB ASSISTANT
Ascend Clinical
Sunnyvale, CA
05.2023 - 12.2023
- Ensured accuracy of laboratory instruments by implementing quality control measures, supporting reliable test results.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Conducted pre-analytical preparation of laboratory specimens.
- Participated in facility's Quality Assurance program, contributing to continuous improvement in laboratory practices.
- Maintained confidentiality of patient information, ensuring compliance with HIPAA and regulatory standards.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
LAB TECHNICIAN
MiMedx
San Jose, CA
01.2021 - 08.2022
- Identified microorganisms present in placenta samples and cultivated strains to support clinical diagnostics.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Documented tests performed in lab to maintain compliance and support quality assurance.
- Tracked specimens by initialing, dating, and noting collection times to ensure accurate records and traceability.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw inventory management and proactively reordered supplies to prevent shortages and ensure operational continuity.
ASSOCIATE MANAGER
Hibbett Sports
Auburn, AL
02.2020 - 07.2021
- Collaborated with cross-functional teams at key touch points to execute design work effectively.
- Prepared and assisted in seasonal product reviews for senior management and merchant team, ensuring alignment with business goals.
- Managed day-to-day production and fulfillment of content for assigned EST Retail Affiliates, overseeing scheduling, distribution, and quality assurance.
BIOCHEM LAB ASSISTANT
Tuskegee University
, US
08.2018 - 02.2021
- Explored and analyzed the precision and accuracy of the Hamilton syringe and the Micropipette.
- Formatted and recorded surveys.
- Gathered and organized digital images.
- Timely and accurate collection, scanning or entry in a database, and verification.
ASSISTANT LABORATORY TECHNICIAN
Tuskegee University Science Department
Tuskegee, AL
02.2018 - 04.2019
- Maintained proper records and documentation.
- Conducted troubleshooting and determination of appropriate or suspect products.
- Trained department lab aides on procedures and requirements.
Education
Master of Biomedical Science -
Samuel Merritt University
Oakland, CA05-2026
Bachelor of Science - Biology
Tuskegee University
Tuskegee, AL05-2021
Skills
- Trained and mentored new Clinical Support Specialists
- Developed educational resources and workflow documentation
- Led cross-functional process improvement initiatives
- Presented operational improvement strategies to leadership
- Collaborated with physicians, Information Systems, and Quality teams to improve patient care workflows
- Served as operational lead during extended staffing shortages
Languages
Arabic, Advanced
Languages
Arabic
Native/ Bilingual
Certification
- UNET Trained
- EPIC Trained
Timeline
Clinical Support Specialist – HLA Lab
Stanford Healthcare
11.2023 - Current
MEDICAL LAB ASSISTANT
Ascend Clinical
05.2023 - 12.2023
LAB TECHNICIAN
MiMedx
01.2021 - 08.2022
ASSOCIATE MANAGER
Hibbett Sports
02.2020 - 07.2021
BIOCHEM LAB ASSISTANT
Tuskegee University
08.2018 - 02.2021
ASSISTANT LABORATORY TECHNICIAN
Tuskegee University Science Department
02.2018 - 04.2019
Master of Biomedical Science -
Samuel Merritt University
Bachelor of Science - Biology
Tuskegee University