Xavier Kirolos
OCKLAWAHA,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional exceptional service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Specialty Health
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant
Health Prime Insurance
10.2021 - 10.2022
- Utilized Microsoft Office Suite
- Summarizing and transcribing Audio Calls
- Retrieved and sent required electronic documents to other agents
- Medical Customer Service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
Customer Service Lead
GMS Connect
10.2020 - 10.2021
- Strengthened and built new skills in customer service and healthcare field
- Learned Medical Terminology, HIPAA, & Medicare rules to add to my knowledge base
- Provide COVID-19 related testing customer service
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Education
Bachelor of Science - Paralegal Studies
Nova Southeastern University
Davie, FL05-2024
Associate of Science - Paralegal Studies
Broward College
Fort Lauderdale, FL12.2020
Skills
- Fluent Typing 50 WPM
- Windows Office Suite Proprietary Business Applications
- Bilingual (Spanish & English)
- Written communication — Highly Proficient
- Customer service — Highly Proficient
- Confidentiality and Data Protection
- Database and Client Management Systems
- Document and File Management
- Research and Analytical Skills
- Data Entry Documentation
Certification
[2019] Westlaw Fundamentals for Paralegals Certification
[2022] Medicare + Fraud, Waste and Abuse Training Certification
[2022] Federal Facilitated Marketplace Agent/Broker Certification
Timeline
Customer Service Representative
American Specialty Health
11.2022 - Current
Administrative Assistant
Health Prime Insurance
10.2021 - 10.2022
Customer Service Lead
GMS Connect
10.2020 - 10.2021
Bachelor of Science - Paralegal Studies
Nova Southeastern University
Associate of Science - Paralegal Studies
Broward College
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