Marcial R. Zaldivar
Budd Lake,NJ
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
9
9
years of professional experience
Work History
Sales Associate
CVS Health
Stanhope, NJ
11.2021 - 03.2022
- Assisted with sales and answering questions about products, services, and merchandise with motivated and positive attitude
- Met weekly goals in opening CVS Care Card benefits for customers by reaching minimum 3-5 accounts.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
Delivery Driver
Amazon Logistics
Budd Lake, NJ
10.2020 - 03.2021
- Loading and unloading packages from delivery vehicles according to company guidelines
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered an estimate of 150-300 packages to customer doorsteps and business offices.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated with dispatchers about deliveries before leaving from and arriving to the warehouse.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Associate/Parts Delivery Driver
Advance Auto Parts
Budd Lake, NJ
06.2019 - 09.2020
- Build customer loyalty and aid customers in locating the right merchandise for their project
- Ring sales at register and provide prompt and expedient service
- Execute merchandise moves, stocking and display with housekeeping standards
- Participate in inventories and periodic cycle counts
- Transported packages to businesses and between affiliate stores.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Obtained receipts and signatures for confirmation of delivered goods.
- Prepared merchandise for sales floor by pricing or tagging
Kitchen Worker
Bubbakoos Burritos
Budd Lake, NJ
04.2019 - 07.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
General Laborer
Mambi Staffing
Paterson, NJ
01.2017 - 12.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Performed thorough quality checks on products and materials to identify any defects.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Banquet Waiter
The Venetian
Garfield, NJ
11.2015 - 02.2017
- Arranged linens and table settings according to seating plan and event theme.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Managed food resources, memorized orders and coordinated customer service.
- Cleared dishes and glassware quickly following each course.
Territory Sales Representative
Scotts Lawnservice - I Branch
Wayne, NJ
07.2015 - 10.2015
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Worked independently with minimal supervision.
- Performed seeding and fertilization for clients lawns according to company guidelines.
BOH Line Cook
Zinburger Wine & Burger Bar
Paramus, NJ
11.2014 - 01.2015
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared average of 50-100 orders each shift
Restaurant Associate
Kmart, Sears Holding/Little Caesar's Pizza
Passaic, NJ
04.2014 - 09.2014
- Discussed menu items with customers and suggested promotional items to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Conducted hourly rounds to wipe tables, stock utensils, and sweep floor to maintain cleanliness of eating area.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
Restaurant Server
El Mexicano Bar & Grill Restaurant
Clifton, NJ
05.2013 - 11.2013
- Greeted new customers, discussed specials and took drink orders.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Sales Associate, Family Shoes
JCPenney
Paramus, NJ
10.2011 - 02.2012
- Educated associates on market trends and stayed up-to-date on forecasts.
- Prepared large cash deposits with zero discrepancies.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate, Women's Shoes
Macy's
Wayne, NJ
11.2010 - 01.2011
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared large cash deposits with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate, Cashier
Victoria's Secret
Wayne, NJ
06.2010 - 09.2010
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained cash drawer of $200 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared large cash deposits with zero discrepancies.
- Processed product returns and assisted customers with other selections.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed inventory counts and ordered merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Disaster Restoration Technician
Service Master - PCS
Haledon, NJ
09.2009 - 01.2010
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Completed tear-down of existing structures and prepared for new construction.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Inspected damaged properties and contents to prepare job action plan.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial or cultural losses.
Restaurant Server
Hilton Scranton & Conference Center
Scranton, PA
06.2009 - 08.2009
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Debt Collector Agent
Oxford Management Services
Scranton, PA
06.2009 - 08.2009
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Restaurant Server
Holiday Inn Scranton East
Dunmore, PA
05.2009 - 06.2009
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Cultivated warm relationships with regular customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Banquet Waiter
The Venetian
Garfield, NJ
08.2008 - 04.2009
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Cleared dishes and glassware quickly following each course.
- Inspected dishes and utensils for cleanliness.
- Executed synchronized meal service simultaneously serving multiple guests.
- Monitored dietary restrictions and served guests with special needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Returned reusable goods and serving equipment for inventory and restock.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.2008
Skills
- Organizational Leadership
- Administrative and Clerical Support
- Teamwork and Collaboration
- Computer Proficiency
- Recognition of Security Risks
- Documentation
- Quotas and Goals
- Social Media Platforms
- Operational Processes
- Interpersonal Communication Skills
- Strategic Networking
- Client Rapport-Building
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Korean
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Sales Associate
CVS Health
11.2021 - 03.2022
Delivery Driver
Amazon Logistics
10.2020 - 03.2021
Sales Associate/Parts Delivery Driver
Advance Auto Parts
06.2019 - 09.2020
Kitchen Worker
Bubbakoos Burritos
04.2019 - 07.2019
General Laborer
Mambi Staffing
01.2017 - 12.2018
Banquet Waiter
The Venetian
11.2015 - 02.2017
Territory Sales Representative
Scotts Lawnservice - I Branch
07.2015 - 10.2015
BOH Line Cook
Zinburger Wine & Burger Bar
11.2014 - 01.2015
Restaurant Associate
Kmart, Sears Holding/Little Caesar's Pizza
04.2014 - 09.2014
Restaurant Server
El Mexicano Bar & Grill Restaurant
05.2013 - 11.2013
Sales Associate, Family Shoes
JCPenney
10.2011 - 02.2012
Sales Associate, Women's Shoes
Macy's
11.2010 - 01.2011
Sales Associate, Cashier
Victoria's Secret
06.2010 - 09.2010
Disaster Restoration Technician
Service Master - PCS
09.2009 - 01.2010
Restaurant Server
Hilton Scranton & Conference Center
06.2009 - 08.2009
Debt Collector Agent
Oxford Management Services
06.2009 - 08.2009
Restaurant Server
Holiday Inn Scranton East
05.2009 - 06.2009
Banquet Waiter
The Venetian
08.2008 - 04.2009
High School Diploma -
Clifton High School