Ms. Andrea Guliford
Salina,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
S&B Motels dba Hampton Inn
Salina, KS
11.2014 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained a safe working environment by enforcing safety regulations.
Education
Associate of Science - Elementary School Teaching
Hutchinson Community College
Hutchinson, KS05-1985
Bachelor of Science - Elementary and Middle School Administration
Grambling State University
Grambling, LASkills
- Product Knowledge
- Report Generation
- Call Management
- Complaint resolution
- Scheduling
- Data Entry
- Information Security
- Paperwork Processing
- Appointment Scheduling
- Account updating
- Inbound and Outbound Calling
- Customer Education
- Staff Training
- Prioritization
- Executive management support
- Microsoft PowerPoint
- Active Listening
- Tactful and diplomatic
- Adaptive team player
- Customer Service
- Client Relations
- Complaint Handling
Timeline
Customer Service Representative
S&B Motels dba Hampton Inn
11.2014 - Current
Associate of Science - Elementary School Teaching
Hutchinson Community College
Bachelor of Science - Elementary and Middle School Administration
Grambling State University