Matthew San Martin
Hummelstown,PA
Summary
Veteran System Administrator with experience leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Possesses a strong understanding of IT concepts and principles, and effectively communicates with both technical and non-technical colleagues. Proven track record of successfully managing diverse IT projects while adhering to best practices and industry standards.
Overview
15
15
years of professional experience
Work History
IT Manager
Keystone Custom Homes
09.2024 - Current
- Performed as a Sr. Systems Administrator, performing all the related job functions and overseeing and mentoring IT employees.
- Developed and executed strategic plans to align IT initiatives with business objectives, resulting in increased operational efficiency
- Implemented robust cybersecurity measures to protect company data and systems from external threats
- Oversaw the installation, configuration, and maintenance of hardware and software systems across multiple locations
- Evaluated emerging technologies for potential integration into existing systems to enhance performance and functionality
- Developed disaster recovery plans and conducted regular testing to ensure business continuity in case of system failures or natural disasters
- Collaborated with the HR department during the recruitment process by conducting technical interviews assessing candidates' skills fit for the role
- Performed cost analysis and monitoring for all cloud architecture to minimize runaway costs
- Cleaned up cloud infrastructure and re-organized DevOps pipelines to minimize development costs and speed up development schedules
Network Administrator
Keystone Custom Homes
01.2024 - 09.2024
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Provided technical support to end-users regarding network connectivity, VPN access, email configuration, etc
- Created detailed documentation of configurations, troubleshooting procedures, and standard operating procedures (SOPs)
- Leveraged automation tools (e.g., Ansible) to streamline repetitive tasks like device provisioning or configuration backups
- Managed VM and storage (Hyper-V and VCenter) clusters for production workloads
- Performed process automation using a combination of Powershell and third-party APIs
- Overhauled and managed Microsoft 365, including but not limited to Intune, Exchange, Compliance, Entra, and Security
- Oversaw the design and implementation of all cloud infrastructure as well as DevOps pipelines
- Redesigned backup architecture to align with best practices
- Implemented a Disaster Recovery Strategy and failover clusters
- Managed all on-prem resources, including Active Directory, File Shares, Print Servers, DHCP/DNS, etc.
IT Systems Administrator
Alfred Miller Companies
11.2020 - 12.2023
- Performed daily backups of critical data using both On-Prem and Cloud backup solutions
- Configured routers and switches for secure access between multiple sites utilizing VPN tunnels or other encryption methods
- Developed scripts to automate routine tasks such as OS patching, software installations, and system maintenance
- Participated in disaster recovery planning activities by developing strategies for restoring services after an outage
- Developed and implemented system security policies to ensure compliance with industry standards
- Implemented and managed virtual environments
- Installed and configured Windows Servers, including Active Directory, DNS, DHCP, and Group Policy Objects
- Experienced in managing containerized applications on Docker platform
- Managed and maintained Linux servers, including patching, security hardening, user account management, system performance tuning and troubleshooting
IT Systems Administrator
Southern Technologies
01.2020 - 11.2020
- Troubleshot network connectivity issues including LANs, WANs, VPNs
- Monitored server resource utilization to ensure optimal performance levels were achieved at all times
- Performed regular preventive maintenance checks on servers to identify potential problems before they occur
- Assisted with the deployment of various enterprise applications such as ERP systems or CRM databases
- Provided technical support for end users with desktop and laptop computers and mobile devices
- Resolved technical issues related to server hardware, applications, and software upgrades
- Managed user accounts, permissions, email systems, anti-virus protection, and firewalls
Technical Support Analyst
L'auberge Casino and Hotel
04.2018 - 01.2020
- Created knowledge base articles for frequently asked questions which improved resolution times significantly
- Diagnosed network connectivity issues using various protocols such as TCP and IP, DNS, DHCP, FTP
- Tested new software releases prior to deployment in production environment in order to ensure compatibility with existing systems
- Maintained accurate records of customer interactions, service requests, repairs, installations, and changes in the ticketing system
- Identified root cause of complex technical issues by conducting detailed analysis and research
- Built custom scripts to automate repetitive tasks such as user account creation or password resets
Technical Consultant
S.G. Worldwide Consulting Inc.
02.2016 - 04.2018
- Provided technical consultation and support to customers
- Delivered expert consultative services to assigned groups of customers within specialized technical areas or territories
- Consulted with client's technology users to determine technical requirements
Infantry Team Leader
Army National Guard
05.2010 - 05.2016
- Reviewed battle plans for accuracy and effectiveness before submission for approval, exhibiting critical thinking abilities
- Analyzed intelligence data to identify potential threats, demonstrating analytical thinking capabilities
- Mentored junior soldiers on combat tactics and strategies, providing guidance and support
- Prioritized tasks based on urgency or importance while managing multiple projects simultaneously
- Demonstrated sound judgment when making decisions under pressure during high-stress situations
Skills
- Virtualization (VMware/Hyper-V)
- Windows and Linux Administration
- Network Administration
- Cloud Technologies (Azure)
- Microsoft 365 and Intune
- Process Automation (Powershell/Python)
- SQL and IIS
- Backup and Disaster Recovery
- Cyber-Security
- Infrastructure Planning
- Active Directory
- Certificates and PKI
Accomplishments
- Migrated VCenter server cluster to Hyper-V with no production downtime
- Reduced cost of development DevOps pipelines by ~40% and improved infrastructure availability for production workloads
- Improved backup and disaster recovery infrastructure by implementing a combination of failover clusters, mirrored linux hardened repositories, offsite backup copies, and immutable cloud backups.
- Improved Intune and Autpilot configuration to facilitate hands-off workstation deployment.
- Implemented High-Availability and load-balancing for all production SQL and IIS servers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Manager
Keystone Custom Homes
09.2024 - Current
Network Administrator
Keystone Custom Homes
01.2024 - 09.2024
IT Systems Administrator
Alfred Miller Companies
11.2020 - 12.2023
IT Systems Administrator
Southern Technologies
01.2020 - 11.2020
Technical Support Analyst
L'auberge Casino and Hotel
04.2018 - 01.2020
Technical Consultant
S.G. Worldwide Consulting Inc.
02.2016 - 04.2018
Infantry Team Leader
Army National Guard
05.2010 - 05.2016
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