Denise Wilson
Gretna,LA
Summary
Results-driven Restaurant Manager with over 12 years of management experience and 20 years in culinary roles within fast-paced environments. Expertise in staff training, inventory control, and customer service enhancement. Committed to optimizing operations and elevating guest satisfaction through effective leadership and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Lead Service Attendant
Amtrak
New Orleans, Louisiana
11.2022 - Current
- Coordinated onboard service operations for Amtrak passengers across assigned train routes, ensuring a positive travel experience.
- Resolved customer complaints promptly while adhering to company policies, contributing to customer satisfaction.
- Prepared and served food and beverages in Amtrak Cafe and dining areas.
- Followed Amtrak safety procedures and emergency response protocols while working onboard.
- Streamlined storage area organization to enhance efficiency and uphold safety standards.
Manager • FOH and BOH
Sunray Grill
05.2007 - 09.2021
- Supervised 25 employees, ensuring efficient operations and staff performance
- Assisted on BOH line to maintain service flow during peak hours
- Conducted weekly inventory checks to ensure stock accuracy
- Compiled daily sales reports to track financial performance
Manager • Store Manager
Ames Food Market
01.2000 - 05.2007
- Supervised 15 employees, ensuring adherence to company standards and fostering team collaboration.
- Organized, assigned, and oversaw work with a disciplined management style; actively participated in the kitchen line during peak hours to optimize productivity.
- Implemented effective policies, procedures, and service updates to enhance operational efficiency.
- Compiled nightly and weekly sales reports to track revenue trends.
- Conducted inventory counts and recorded inputs to maintain accurate stock levels.
Education
Smart Horizons Career Online/New Orleans Public Library
Skills
- Food safety practices
- Food safety
- Operational management
- Inventory
- Customer service
- Staff leadership
- Staff training
- Problem resolutions
Certification
ServSafe 4633765, Food and Hospitality Certificate, Responsible Vendors Certification RV.D 64874068-5, Catering Certification 2478055
Leadership
- [Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity?
- You're a natural leader—tell it like it is!]
Timeline
Lead Service Attendant
Amtrak
11.2022 - Current
Manager • FOH and BOH
Sunray Grill
05.2007 - 09.2021
Manager • Store Manager
Ames Food Market
01.2000 - 05.2007
Smart Horizons Career Online/New Orleans Public Library