Maille Dryzgula
Transaction Coordinator
Higganum,CT
Summary
Proactive Regional Transaction Coordinator with extensive experience managing timelines, documentation, and client communication. Expert in transaction coordination, deadline management, and secure data handling, ensuring smooth, efficient processes. Known for exceptional organizational skills and dedication to providing top-tier customer service and resolving issues effectively.
Overview
14
14
years of professional experience
Work History
Regional Transaction Coordinator
William Raveis Real Estate Mortgage & Insurance
10.2020 - Current
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
Administrative Assistant
Coldwell Banker
02.2017 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
Customer Service Representative
Verizon Wireless Corporation
04.2010 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Addressed customer account discrepancies and concerns.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Education
Associate of Arts - General Studies
Gateway Community College
New Haven, CTSkills
- Transaction monitoring
- Data entry proficiency
- Deadline Management
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Reliability
- Organizational Skills
- Self Motivation
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k matchPaid sick leaveHealthcare benefitsTimeline
Regional Transaction Coordinator
William Raveis Real Estate Mortgage & Insurance
10.2020 - Current
Administrative Assistant
Coldwell Banker
02.2017 - 10.2020
Customer Service Representative
Verizon Wireless Corporation
04.2010 - 01.2017
Associate of Arts - General Studies
Gateway Community College
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