M. SELENE LÓPEZ NÁJERA
Murrieta,CA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
19
19
years of professional experience
Work History
Customer Development Executive
Colgate Palmolive
Guadalajara
08.2011 - 12.2023
- Conducted market research to identify potential customers and industry trends.
- Engaged in product demonstrations and presentations to existing and prospective customers.
- Developed customer service policies and procedures to ensure customer satisfaction.
- Analyzed customer feedback, identified areas for improvement and implemented solutions.
- Created innovative strategies to increase sales revenue from current customers.
- Collaborated with cross-functional teams to develop customized solutions for clients.
- Managed client relationships through regular communication channels such as email, phone calls, and meetings.
- Assisted in developing marketing plans and campaigns targeted at existing customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Built strong relationships with key accounts through frequent visits, follow-ups.
- Generated reports on sales activities including new business development efforts.
- Monitored competitor activity within assigned territory and accounts and reported findings back to management team.
Production Engineer
Bose Corporation México
Tijuana
02.2007 - 12.2008
- Developed and implemented production processes to increase efficiency and reduce costs.
- Created detailed reports on production performance and made recommendations for process changes.
- Performed root cause analysis on production issues, developed corrective actions, and monitored results.
- Monitored production operations to ensure compliance with safety regulations and quality standards.
- Trained personnel in the operation of specialized machinery and best practices for using it safely.
- Prepared technical documents including user manuals, installation guides, test protocols.
- Provided technical support to internal departments such as Quality Assurance, Research and Development.
Engineering Intern
Platronics México
Tijuana
01.2005 - 02.2007
- Assisted in the design of engineering projects, such as bridges and buildings.
- Conducted research on new materials for use in engineering applications.
- Analyzed data from experiments and prepared reports summarizing results.
- Collaborated with colleagues to develop innovative solutions to challenging problems.
- Identified areas for improvement within existing processes or designs.
- Participated in meetings with stakeholders to discuss project progress and objectives.
- Documented all work performed according to company guidelines and procedures.
- Assisted team members with new product implementation and manufacturing process changes.
Education
Bachelor of Science - Industrial Engineering
Universidad Autónoma De Baja California
Tijuana12.2006
The Foundation Negotiator Program
01.2022
Learning item marketing
01.2021
Digital Commerce Bootcamp
01.2021
Customer Investment Controls
01.2020
The new comercial selling principles eLearning
01.2020
Skills
- Sales Targeting
- Sales Reporting
- Customer Trend Analysis
- Territory Management
- Data Confidentiality
- Market and Competitive Analysis
Timeline
Customer Development Executive
Colgate Palmolive
08.2011 - 12.2023
Production Engineer
Bose Corporation México
02.2007 - 12.2008
Engineering Intern
Platronics México
01.2005 - 02.2007
Bachelor of Science - Industrial Engineering
Universidad Autónoma De Baja California
The Foundation Negotiator Program
Learning item marketing
Digital Commerce Bootcamp
Customer Investment Controls
The new comercial selling principles eLearning
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