Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ms. Florence K. Barker

Devine Town, Old Road,Monrovia

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Sanbra Priority Lounge, adept in problem-solving and critical thinking. Excelled in managing high-stress situations and resolving complaints with empathy, significantly improving client relations. Skilled in data entry and office management, demonstrating top-notch time management and multitasking abilities. Well-qualified Human Resources Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Sanbra Priority Lo

Sanbra Priority Lounge
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist.

Elias Antoune Motors
03.2017 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Bachelor of Science - Degree in Information Technology

Starz University
Airfield, Sinkor, Monrovia, Liberia
07.2022

Certificate - School of Hospitality

School of Hospitality
Gaye Town, Old Road, Liberia
03.2017

High School Diploma -

Mother of Jesus Christ High School
Dolo Town’s, Lower Margibi, Liberia.
09.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Office management
  • Good analytical and problem-solving ability

Timeline

Customer Service Representative Sanbra Priority Lo

Sanbra Priority Lounge
02.2022 - Current

Receptionist.

Elias Antoune Motors
03.2017 - 02.2022

Bachelor of Science - Degree in Information Technology

Starz University

Certificate - School of Hospitality

School of Hospitality

High School Diploma -

Mother of Jesus Christ High School
Ms. Florence K. Barker