Open To Work
Sarah Stumphf
CLARKSVILLE,TN
Work Preference
Summary
Dedicated customer care representative with proven skills in problem resolution, documentation management, and call handling. Committed to enhancing customer satisfaction through effective conflict mediation and relationship building.
Overview
15
15
years of professional experience
Work History
Priority Team Customer Care Representative
Agero
Clarksville, TN
08.2026 - Current
- Resolved customer issues promptly, ensuring a positive experience and satisfaction levels.
- Documented customer interactions meticulously for reference and quality assurance.
- Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced environment.
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized company software to log interactions and track customer feedback efficiently.
Business Development Associate
Agero
Clarksville, TN
11.2024 - 08.2026
- Executed market research to identify potential business opportunities and assess competitive landscape.
- Analyzed client feedback to recommend improvements in service offerings and enhance customer satisfaction.
- Developed training materials to onboard new team members and ensure alignment with company objectives.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Engaged with customers to build business relationships.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Priority Team Customer Care Representative
Agero
Clarksville, TN
08.2024 - 11.2024
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Participated in weekly meetings with management teams regarding goals progress updates.
Customer Care Representative
Agero
Clarksville, TN
05.2021 - 08.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed escalated cases, providing solutions that aligned with company policies and improved retention rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Command Center Coordinator
Agero
Clarksville, TN
06.2017 - 05.2021
- Coordinated day-to-day operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements, streamlining workflows to increase team productivity and service efficiency.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Provided support to staff members through training and guidance on center policies, procedures, and best practices.
- Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
Spike Agent (Accident Management)
Agero
Clarksville, TN
09.2016 - 06.2017
- Utilized software tools to document and track case progress, enhancing workflow efficiency.
- Provided exceptional customer service by resolving inquiries and managing claims effectively.
- Coordinated communication between clients and service providers to ensure timely assistance.
- Led initiatives to streamline claim processing, resulting in reduced response times for customers.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Response Associate
Agero
Clarksville, TN
01.2016 - 09.2016
- Managed customer inquiries and resolved issues with empathy and efficiency.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Served as a liaison between various departments within the organization, facilitating smooth communication channels that helped resolve complex issues quickly.
- Provided exceptional support during high-volume periods by effectively prioritizing tasks and maintaining a focus on quality service delivery.
- Enhanced customer satisfaction by efficiently processing and resolving service requests.
Produce Associate
Walmart
Clarksville, TN
03.2015 - 01.2016
- Ensured freshness and quality of produce through regular inspections and adherence to safety standards.
- Operated equipment for sorting, packing, and displaying produce items efficiently.
- Collaborated with team members to maintain optimal stock levels and reduce waste effectively.
- Trained new associates on best practices for handling and storing perishable goods.
- Monitored product expiration dates to minimize spoilage and maximize customer satisfaction.
- Assisted in creating visually appealing displays to promote seasonal produce sales.
Server/Bartender
Ruby Tuesday
Clarksville, TN
11.2013 - 02.2015
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory and supplies, ensuring efficient stock levels and minimizing waste.
- Collaborated with kitchen staff to ensure seamless communication between front-of-house and back-of-house operations.
- Resolved customer complaints effectively, maintaining positive dining experiences and fostering repeat business.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Custodian
Montgomery County Courthouse
Clarksville, TN
07.2011 - 01.2012
- Ensured cleanliness and sanitation of courthouse facilities through routine inspections and maintenance.
- Operated cleaning equipment, including floor buffers and vacuums, to maintain high standards of hygiene.
- Collaborated with team members to prioritize tasks and optimize workflow efficiency in daily operations.
- Developed and implemented improved cleaning procedures, enhancing overall facility safety and appearance.
- Responded promptly to urgent maintenance requests, contributing to a safe environment for courthouse visitors and staff.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Education
No Degree - Gender Studies
Austin Peay State University
Clarksville, TNSkills
- Call center experience
- Customer service
- Call handling
- Complaint handling
- Problem resolution
- Customer relations
- Product knowledge
- Documentation management
- Data management
- Service training
- Conflict mediation
- Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you want the rainbow, you gotta put up with the rain."
Dolly Parton
Timeline
Priority Team Customer Care Representative
Agero
08.2026 - Current
Business Development Associate
Agero
11.2024 - 08.2026
Priority Team Customer Care Representative
Agero
08.2024 - 11.2024
Customer Care Representative
Agero
05.2021 - 08.2024
Command Center Coordinator
Agero
06.2017 - 05.2021
Spike Agent (Accident Management)
Agero
09.2016 - 06.2017
Response Associate
Agero
01.2016 - 09.2016
Produce Associate
Walmart
03.2015 - 01.2016
Server/Bartender
Ruby Tuesday
11.2013 - 02.2015
Custodian
Montgomery County Courthouse
07.2011 - 01.2012
No Degree - Gender Studies
Austin Peay State University