M. Shane Taylor
Bossier City
Summary
Accomplished general manager with over 17 years of diverse experience in retail, office, and business management. Proficient in customer service and various computer packages such as Microsoft Office and Intuit Quickbooks. Demonstrated success in enhancing efficiency and driving profitability. Eager to apply extensive background to make a valuable impact within a dynamic organization.
Overview
18
18
years of professional experience
Work History
Store Manager
Ellis Home and Garden
Shreveport, LA
02.2025 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and maintained a schedule for employees within the budget payroll hours.
- Maintained proper inventory levels in the store and garden center, communicating any issues with our vendors and corporate buyers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Unloaded delivery trucks of merchandise and plants using a combination of forklift, pallet jack, and manually unloading individual plants.
- Managed all controllable costs with a view to maintaining profitability.
Manager
The D.E. Stearns Company
Shreveport, LA
06.2023 - 07.2024
- Oversaw daily operations, ensuring efficiency and productivity in all business areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized Microsoft Office and Intuit QuickBooks for budgeting, financial reporting, and inventory management.
- Coordinated with vendors and suppliers to maintain necessary inventory levels.
- Collected on delinquent accounts.
Assistant Store Manager
Dollar General
Caddo, Bossier, And Webster Parishes
03.2014 - 06.2023
- Managed daily store operations, including inventory management, staff scheduling, and customer service.
- Supervised and trained employees, ensuring high performance and adherence to company policies.
- Handled customer complaints and resolved issues to maintain customer satisfaction.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews and provided feedback to staff for professional development.
- Ensured compliance with health and safety regulations, creating a safe and welcoming shopping environment.
General Manager
Capri Video
Shreveport, LA
01.2007 - 03.2014
- Managed overall operations of the video rental store, including inventory control, staff management, and customer service.
- Developed and implemented strategies to increase sales and profitability.
- Trained and supervised employees to ensure efficient and effective service delivery.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled financial transactions, including budgeting, sales reporting, and cash management.
- Resolved customer inquiries and complaints, ensuring high levels of customer satisfaction.
Education
Game and Simulation Programming
DeVry University
Data Processing
Commercial College
Shreveport, LAHigh School Diploma - undefined
Caddo Parish Magnet High School
Shreveport, LASkills
- Advanced skills in Microsoft Office Suite
- Experienced in financial management using QuickBooks
- Team management expertise
- Effective conflict resolution
- Versatility in rapidly changing environments
- Staff training and development
Timeline
Store Manager
Ellis Home and Garden
02.2025 - 04.2025
Manager
The D.E. Stearns Company
06.2023 - 07.2024
Assistant Store Manager
Dollar General
03.2014 - 06.2023
General Manager
Capri Video
01.2007 - 03.2014
Data Processing
Commercial College
High School Diploma - undefined
Caddo Parish Magnet High School
Game and Simulation Programming
DeVry University