Michelle Brewer

I am an enthusiastic professional who has a lot to offer in the correct position. I am currently looking to expand my skill sets and advance within the company. I manage myself well, and am a self starter who tends to be detail oriented. My written and verbal communication skills are excellent, and I am highly creative. I enjoy doing research to find solutions to problems and answers to questions. I am looking for a job that encourages these behaviors. Friendly Help Desk Technician with two years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Astute Help Desk Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

• AWARDS , Employee of the month
• Team — 2013- duration approximately 6 months During this special project I was responsible for taking calls from customers who had escalated their issues to the corporate level. I was responsible for inbound and outbound communication with the customer, and other departments such as dispatch to coordinate resolutions.