Ms. Rebecca Wright
Project Manager
Centreville,MD
Summary
Skilled Service Lead with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Installations, Implement and Project Management.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Lead
RHS Services
Centreville, Maryland
11.2013 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Retained 75% of clients through changing atmospheres by quickly and professionally resolving customer issues.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Reviewed associate performance to identify training needs
- Planned schedules and workflows based on expected customer demands
- Responded to customer calls and emails to answer questions about products and services
Project Manager
SCH Residential
Annapolis, Maryland
01.2012 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drove team success through shared vision and recognition of quality performance.
- Retained 75% of clients through changing atmospheres by quickly and professionally resolving customer issues.
- Accelerated progress by continually reviewing performance, budgets and project timelines
Education
MTA Security Fundamentals - Information Technology
My Computer Career School
North Carolina 11.2020 - 06.2021
Skills
Technical issues analysis
Community Volunteer
- Serve In the Rotary Club with community schools backpack and Holiday funding
- Help served the homeless at the community churches and shelters
- Participate with multiple events for funding the Rotary Club
Timeline
MTA Security Fundamentals - Information Technology
My Computer Career School
11.2020 - 06.2021
Customer Service Lead
RHS Services
11.2013 - Current
Project Manager
SCH Residential
01.2012 - Current
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