Dominick Boyce
Powder Springs,Ga
Summary
To obtain a challenging and rewarding position that will allow me to employ my technical, managerial, instructional and leadership abilities, where I can utilize my skills and knowledge efficiently and contribute to the success of an organization. I am a talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
23
23
years of professional experience
Work History
Lead Sales Service Associate
United States Post Office
11.2013 - Current
- Perform sales and customer services at retail window by utilizing the computerized system to maintain sufficient inventory of stamps, stamped paper, other retail products and services
- Accepting and delivering packages and accountable mail, issuing and cashing foreign and domestic postal money orders
- Resolution of customer claims and inquiries and providing information to the public regarding postal regulations and provide sales and customer service support by greeting customers and explaining store layout, and explained sales and promotional programs
- Offer assistance in product selection and suggestive selling related merchandise and answer customer inquiries when needed
- Handle and process customer purchases and returns relating to products and services using point of sale system
- Assist customers with transactions and maintain appearance of store by setting up, arranging, and replenishing displays and merchandise racks
- Conduct product inventories by counting items on hand, and attach and remove security devices
- Create inventory discrepancies and shrinkage reports and bring reports to the attention of appropriate supervisory presence
- Verify presort and bulk mailings of all classifications while computing and maintaining the credit balance of mailers
- Rent post office boxes, receive rental payments, conduct reference checks, and complete related forms and sort outgoing and incoming mail using the appropriate sort program or manual distribution scheme
- Follow established safe work methods, procedures and safety precautions and perform all duties
- Prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place and removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules.
City Carrier Assistant (CCA)
United States Post Office
07.2013 - 10.2013
- Rearranged and relabeled cases as required and withdrew mail from the distribution case and prepared it in sequence for efficient delivery independently
- Routed all classes of mail in sequence of delivery along an established route
- Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
- Handled undeliverable mail in accordance with established procedures and delivered mail along a prescribed route
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
- Used portable electronic scanner as instructed and delivered and collected charges on customs, postage-due, and C.O.D
- Mail matter
- Delivered and obtained receipts for registered and certain insured mail
- Checked, and corrected mailing cards from advertisers bearing names and addresses of customers or former customers on the route
- Furnished customers with postal information and provided change of address cards and other postal forms as needed
- Reported to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes
- Worked professionally with other employees in the office and performed clerical duties as assigned.
Baggage Handler/Ramp Agent
Delta Airlines
07.2013 - 10.2013
- Provided customer service in a friendly and courteous manner to all personnel and customers
- Marshaled aircraft on the ramp including directing, assisting and parking all arriving, departing and towed aircraft and ensured that all was done efficiently and accurately
- Monitored customer safety and security of the ramp at all times
- Collected, sorted and checked luggage against flight lists, making sure that items go on to the right aircraft transfer luggage from the check-in areas to the departure areas
- Moved luggage to and from aircraft holds using trucks, cargo loaders and loading conveyor systems
- Provided prompt, accurate and careful handling of customer baggage and airfreight
- Maintained constant communication with operations, flight crew personnel and other ground personnel
- Loaded and unloaded customer luggage and other cargo and properly organize all luggage onto corresponding flights and operated heavy machinery to perform job responsibilities quickly
- Implemented safety procedures and standards in handling luggage and coordinated and interacted with clients in the delivery process of the luggage.
Automated Package Handler, Contractor
United Parcel Services (UPS)
09.2005 - 12.2008
- Utilized and managed software applications and programs for word-processing, graphics, and database management to support requirements
- Manipulated and managed automated system to pre-load UPS package for daily freight deliveries
- Verified completeness and accuracy of all data entered in system on packages to be delivered
- Utilized Occupational Safety & Health Administration (OSHA) safety standards
- Set-up and maintained a work area for optimum efficiency
- Shipped and received material, placing merchandise from the truck onto the line as required, removing merchandise from the line onto designated pallets, and pulling the pallets onto the sales floor using a power jack to the appropriate department for stocking
- Ensured successful transfer and delivery of goods to intended destinations and sorted packages for delivery, while operating heavy machinery such as forklifts, trucks, and hydraulic conveyor belts
- Organized the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out, and manually assembled packages
- Examined and inspected containers and packages to ensure that they are ready to be transported.
Computer Production Specialist, Contractor
Dell (Adecco)
05.2008 - 11.2008
- Assembled Dell computers from base up and effectively streamline systems and processes to improve productivity
- Implemented principles of operating systems theory and design and installed and configured operating system software
- Examined various software systems, and identified advantages and roles within the systems
- Applied both technical skills and business training to solve all issues and problems
- Provided installation testing and maintenance of operating system and application software
- Transferred and organized merchandise from container to production area
- Evaluated computers in accordance with quality and size standards and guidelines
- Analyzed and diagnosed system failures to determine the cause and made corrective actions
- Packaged computers for delivery to customers in an efficient manner, while meeting all deadlines.
Transportation Specialist
United States Marine Corps
08.2001 - 07.2004
- Operated all wheel vehicles and equipment over varied terrain and roadways for support of Military operations and inspected, serviced, maintained and repaired motor transport equipment
- Operated motor transport tactical wheeled vehicles and equipment, transporting passengers and cargo in support of combat and garrison operations
- Preformed crew/operator level maintenance and maintained all associated tools and equipment for assigned vehicles and equipment, to rated capacity, of which licensed to operate
- Operated automated information, communication, and navigation systems mounted on vehicles
- Identified, corrected, and reported all vehicle deficiencies and supported mechanics when necessary
- Ensured the safety of all personnel and equipment being transported and provided professional mentorship to individuals and groups for their professional growth and development
- Received Honorable Discharge from the United States Marine Corps.
Education
Associate of Applied Science - Computer and Information Science
ECPI College of Technology
05.2008
Skills
- Information Security
- Ticket management
- Software Patches
- Data Recovery
- Information Protection
- Technical documents comprehension
- Technical issues analysis
- Complaint resolution
- Troubleshooting Network Issues
- Technical issue analysis
- Organizational Skills
- Remote Technical Support
References
Furnished upon Request
Affiliations
- United States Postal Service
- United States Marine Corps
United States Marine Corps
The USMC is one best branches of service to have the pleasure of being an alumni. This branches taught the value of honor for this country and how imperative it is to complete the mission. To never leave fellow marines behind but to always be there for one another.
Timeline
Lead Sales Service Associate
United States Post Office
11.2013 - Current
City Carrier Assistant (CCA)
United States Post Office
07.2013 - 10.2013
Baggage Handler/Ramp Agent
Delta Airlines
07.2013 - 10.2013
Computer Production Specialist, Contractor
Dell (Adecco)
05.2008 - 11.2008
Automated Package Handler, Contractor
United Parcel Services (UPS)
09.2005 - 12.2008
Transportation Specialist
United States Marine Corps
08.2001 - 07.2004
Associate of Applied Science - Computer and Information Science
ECPI College of Technology