M. THEODORE PALOMERA
Spring,USA
Summary
Accomplished sales leader promotes superior record of exceeding sales quotas and cultivating new revenue-building partnerships. Leads sales teams to meet and exceed established targets. Proactive change maker with 35+ years of related experience in all areas of dealership front end sales management. Dedicated automotive professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
35
35
years of professional experience
Work History
Financial Services
Group 1 Automotive - Sterling McCall Chevrolet
Houston, Texas
06.2024 - 06.2025
- Acquired extensive knowledge of second chance financing and cultivated strong relationships with sub 500 beacon lenders including American Credit Acceptance, Exeter, and First Help Financial.
- Tracked deals from initiation to funding, enhancing ROI and minimizing CIT issues.
- Executed remote signing processes using Mavrick, Route One Remote Sign, Darwin Remote Sign, and Adobe Remote Sign.
- Conducted thorough reviews of applicant financial histories to identify positive and negative markers while building rapport.
- Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
Financial Services Manager
AutoNation - BMW of the Woodlands
The Woodlands, Texas
04.2023 - 06.2024
- Catered to a higher echelon of customer, which was more demanding and better versed in their financial options. By offering the highest quality of personalized financial services through one-on-one consultancy before, during and after the sale.
- Was part of a dynamic management team and would actively mentor and train sales staff.
- Consistently achieving top box in both add index and per copy.
- Provided training to newly hired employees on finance-related topics such as rate objections, credit union conversions and value of back end products.
Finance and Insurance Manager
Fred Haas Toyota World
Spring, Texas
06.2018 - 03.2023
- Analyzed applicant financial histories, identifying key markers through customer engagement.
- Presented diverse financial options, enhancing overall customer satisfaction.
- Achieved balanced contract performance with over 72% VSA and 335% add index, averaging over $3,173 per copy.
- Earned recognition as number one Finance Manager in 2022 with over $2.31 million in production.
- Achieved title of number one Finance Manager in 2021, generating over $2.24 million in production.
Used Car Director
World Class Automotive - Planet Ford 59 Humble
Humble, Texas
12.2016 - 06.2018
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals.
- Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support.
- Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment.
Used Car Director
Sonic Automotive - Lone Star Ford
Houston, Texas
12.2015 - 11.2016
- Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support.
- Oversaw employee recruitment, training, and onboarding processes.
- Met customer demands by tracking market changes and revising strategies accordingly.
New Car Manager
Sonic Automotive - Lone Star Chevrolet
Houston, Texas
08.2013 - 12.2015
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Oversaw clerical staff, directing and monitoring sales activities.
- Developed and controlled sales programs through staffing and training initiatives.
Finance Manager
World Class Automotive - Planet Ford Spring
Spring, Texas
02.2013 - 07.2013
- Verified completeness, accuracy, and integrity of loan agreements.
- Helped individuals with unsuitable credit work through application processes and qualify for loans through 2nd chance finance lenders.
- Developed strategies to increase auto finance sales volume while maintaining profit margins.
- Coordinated training sessions for employees on proper handling of automobile loan paperwork.
Used Car Director
Sonic Automotive - Lone Star Ford
Houston, Texas
12.2010 - 01.2013
- Maximized employee performance with hands-on training and close mentoring.
- Met customer demands by tracking market changes and revising strategies accordingly.
- Hired qualified employees using targeted strategies to reach candidates.
Finance Director
Ken Garff Automotive Group - Northwest Dodge
Houston, Texas
09.2008 - 09.2010
- Partnered with senior management to drive financial transparency, making strategic decisions, and identifying new opportunities.
- Identified key metrics to drive performance on daily, weekly, and monthly basis.
- Collaborated with dedicated account and leadership teams to support and optimize key client finance processes.
Automotive Finance Manager
Bill Heard Automotive
Houston, Texas
09.1998 - 09.2008
- Supported applicants throughout the process, including obtaining information for applications and assisting with forms.
- Resolved questions and assisted with paperwork by personally helping individuals.
- Verified completeness, accuracy, and integrity of loan agreements.
- Achieved Winners Circle Winner 2007, 2006, 2004, 2003, and 2002.
All Front-End Management and Sales Position
Gillman Automotive Group - Mitsubishi, Acura, Honda, Subaru, and Pontiac
Houston, Austin and Schertz, Texas
06.1990 - 09.1998
- Trained front-end employees on sales techniques, register operation and customer service strategies.
- Assisted store operations with supervision, training, and support of front-end store personnel.
- Achieved performance targets consistently by developing and implementing department action plans.
Education
High School Diploma -
Humble High School
Humble, Texas06.1990
Skills
- Sales and finance training
- Deal closing and negotiation
- Networking and prospecting
- Bank and lender relations
- Strategic and analytical thinking
- Customer satisfaction management
- Polished communication skills
- Industry knowledge
- Accurate forecasting and data analysis
Languages
Spanish
References
References available upon request.
Timeline
Financial Services
Group 1 Automotive - Sterling McCall Chevrolet
06.2024 - 06.2025
Financial Services Manager
AutoNation - BMW of the Woodlands
04.2023 - 06.2024
Finance and Insurance Manager
Fred Haas Toyota World
06.2018 - 03.2023
Used Car Director
World Class Automotive - Planet Ford 59 Humble
12.2016 - 06.2018
Used Car Director
Sonic Automotive - Lone Star Ford
12.2015 - 11.2016
New Car Manager
Sonic Automotive - Lone Star Chevrolet
08.2013 - 12.2015
Finance Manager
World Class Automotive - Planet Ford Spring
02.2013 - 07.2013
Used Car Director
Sonic Automotive - Lone Star Ford
12.2010 - 01.2013
Finance Director
Ken Garff Automotive Group - Northwest Dodge
09.2008 - 09.2010
Automotive Finance Manager
Bill Heard Automotive
09.1998 - 09.2008
All Front-End Management and Sales Position
Gillman Automotive Group - Mitsubishi, Acura, Honda, Subaru, and Pontiac
06.1990 - 09.1998
High School Diploma -
Humble High School
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