Stephanie Fox
Franklin,TN
Summary
Accomplished business process and system analyst with experience in automotive and banking finance operations and IT Business office management. Customer oriented team player with experience in vendor relationship management, project management, and requirements analysis and documentation. Certified Six Sigma Green Belt.
Overview
20
20
years of professional experience
Work History
Financial Services Representative
Regions Bank
Spring Hill, TN
04.2023 - Current
- Analyzed financial data to identify opportunities for increasing profitability.
- Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
- Ensured that all customer inquiries were answered promptly and completely.
- Established strong and positive working relationships within organization to contribute to team success.
BUSINESS ANALYST
QUORUM HEALTH – Provisions Group
01.2020 - 01.2022
- IT Business Office
- Identified and recovered over $500K for Telecom account inefficiencies
- Managed approval and payment of $450K monthly for Telecom invoices
- Managed relationship with vendors for misapplied payments, outages, contractual negotiation, and compliance
BUSINESS ANALYST
FORD MOTOR CREDIT COMPANY
01.2004 - 01.2019
- Consulted with users of the Lending Automotive and Dealer Finance Systems at Business Centers and dealerships in the U.S., Canada, China and India for quality process and system improvements
- Identified system application issues and partnered with Ford and Fidelity technical teams to find the best solutions to technical problems
- Developed test plans and scripts and performed user acceptance testing for system corrections and enhancements
- Provided production support for the Lending Automotive and Dealer Finance applications ensuring timely resolution of issues
- Facilitated production support process, by tracking all open production issues, and communicating status to management and Fidelity
- Collaborated with technical team and business users for gap analysis, mapping, calculations, and testing for conversion of Loan Originations from COMPASS to Pinnacle
- Performed testing for newly upgraded DocView environment
- Developed Audit controls to monitor system access and job functions, ensuring compliance with PII (Personal Identifiable Information) and user access needs
- Created system access forms using Adobe Writer
Education
BBA - Marketing
Middle Tennessee State University
Murfreesboro, TNMBA -
Middle Tennessee State University
Murfreesboro, TNSkills
- Account Servicing
- Auditing
- Automotive Insurance
- Application Audit
- Loan Originations
- Lease & Retail Receivables
- Wholesale/Dealer Receivables
- Dealer Finance
- Application Implementation
- Business Process Reengineering
- Requirement Gathering and Documentation
- Application Configuration
- Infrastructure Analysis
- Gap Analysis
- Test Development
- Training
- Project Management Business
- Production Support
- Automotive Finance System
- Dealer Finance / Dealer Portal
- Fidelity Information System
- Pinnacle Loan Originations
- Electronic Funding Transmission
- Jira
- SharePoint
- Resource Management System
- PMNET
- DocView
- WebEx
- MS Office Suite
- Adobe Writer
- Enterprise Release Management
- Customer Relationship Management
- Account Maintenance
- Account Retention
- Sales and Service
- Transact
Timeline
Financial Services Representative
Regions Bank
04.2023 - Current
BUSINESS ANALYST
QUORUM HEALTH – Provisions Group
01.2020 - 01.2022
BUSINESS ANALYST
FORD MOTOR CREDIT COMPANY
01.2004 - 01.2019
BBA - Marketing
Middle Tennessee State University
MBA -
Middle Tennessee State University
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