Muang (Teresa) Saechao

Dual Rate Supervisor

Thunder Valley Casino

06.2003 - 02.2008

Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
Conducted regular audits of gaming equipment to guarantee proper functionality and compliance with regulations.
Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.