MUANMAI (CHELSEA )CHERDSAWAN
St. Paul
Summary
Highly proactive and hardworking, problem-solver with quick and effective solutions to any problem. Skilled in staff training and development. Talented Management, detail-oriented with good multitasking, and decision-making skill sets.
Overview
11
11
years of professional experience
Work History
Freelance Hmong and Thai interpreter
Self-employeed
Saint Paul, Minnesota
09.2025 - Current
- Facilitated real-time communication between clients and professionals in diverse settings.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Created detailed reports on accuracy of translated documents.
QA Technician II
Excelitas Corp.
Boulder, CO
05.2021 - 04.2025
- Performs measurement and inspection on complex optics and optical assemblies using standardized methods, non-traditional methods, and equipment, as instructed and necessary setup.
- Tests with ISO and military standards. Perform optical Metrology Metro Measurements specs (ISO 10110, Mil-PRF-13830, Mil-PRF-48616)
- Supportive of Process Engineering by conducting Tests of the Day (TOD), specific data collection while working towards validating the reduction of inspections and metrology measurements.
- Generates non-conforming materials reports and communicates with Engineering.
- Perform visual and use microscopes, inspect optics surface quality in accordance with specifications and standardized procedures.
- Create labels, create Certificates of Conformance (CoC) and prepare documentation for packages to be shipped to customers
Customer Service Administrator
IBM Corporation
Boulder, CO
12.2014 - 06.2020
- Scheduled customer appointments for 100 account managers engaged in business travel.
- Updated customer service database with new information, including address changes and contact details.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records oversight and issue resolution for team of 100 customer service personnel.
- Coordinated product shipments with correct freight company.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Arranged corporate and office conferences for company employees and guests. Corporation
- Managed customer service documentation, enhancing information retrieval and operational efficiency.
Education
Association of Science - Accounting
Front Range Community College
Westminster, CO05-2018
Skills
- Proficient in Excel spread sheet and Microsoft Office
- Quality Assurance Technician II
- Strong management skills
- Trilingual (Thai, Hmong, and Laotian)
- Confident to make effective decisions
- Highly motivated, and detailed oriented
Timeline
Freelance Hmong and Thai interpreter
Self-employeed
09.2025 - Current
QA Technician II
Excelitas Corp.
05.2021 - 04.2025
Customer Service Administrator
IBM Corporation
12.2014 - 06.2020
Association of Science - Accounting
Front Range Community College