Mubin Islam

• Lead daily store operations and logistics workflows, onboarding and training up to 3 employees per month in compliance, product handling, and inventory management.

• Delegate tasks based on inventory data and customer demand, ensuring efficient replenishment, reduced stockouts, and smooth order fulfillment.

• Increase sales and reduce waste by implementing strategic product placement of high-margin items in high-traffic zones and point-of-sale displays, improving turnover and driving revenue growth.

• Oversee $3,000+ in daily financial transactions, performing end-of-shift reconciliations with full accuracy to maintain compliance and prevent loss.

• Delivering strong customer service resolutions, improving satisfaction and building repeat business to support long-term operational success.

• Supervised and developed a team of 50–200 fulfillment associates, ensuring adherence to standard operating procedures (SOPs), safety compliance, and quality assurance to meet daily logistics and supply chain targets.

• Implemented a new process improvement mechanism for outbound item processing, increasing throughput speed by 7% while maintaining accuracy and compliance with operational KPIs.

• Lean Six Sigma project (Outbound Logistics):

• Identified inefficiencies in robotic arm palletization and manual scanning workflows that caused delays in order processing.
• Designed a single-page laminated scanning filter system, reducing associate search time by 10–15%.
• Optimized robotic arm allocation and labor balancing, increasing throughput by 12% and reducing overstaffing in manual scanning.

• Partnered with cross-functional teams across inbound, outbound, and operations leadership to resolve workflow bottlenecks, enhancing end-to-end logistics efficiency and inventory flow.

• Monitored real-time performance metrics to ensure quality assurance consistently remained above 90%, directly reducing the risk of misrouted freight and trailer misloads.

• Provided friendly customer service by taking orders, answering questions, and ensuring a positive experience.
• Accurately processed customer transactions using the cash register and POS system.
• Assisted in resolving customer concerns professionally and courteously.
• Worked closely with coworkers to maintain efficient service during busy hours.
• Restocked drinks, food items, and other supplies as needed.
• Maintained cleanliness of the dining area, counters, and workstations.

• Provided friendly customer service by taking customer orders and ensuring a positive guest experience.
• Prepared coffee, espresso beverages, and other drinks according to company standards.
• Assembled and served food items, including sandwiches, bagels, and bakery products.
• Accurately processed cash, credit card, and mobile payment transactions.
• Worked with team members to maintain fast and efficient service during busy periods.
• Restocked ingredients, beverages, and supplies to keep operations running smoothly.
• Maintained cleanliness and sanitation of the counter, dining area, and food preparation stations.
• Assisted in resolving customer concerns in a professional and courteous manner.