Overview
Work History
Education
Skills
Languages
Timeline
Generic

MUCYO PAULA

Waltham,MA

Overview

6
6
years of professional experience

Work History

Accessioning Technician

StrataDx
Lexington, MA
01.2025 - Current
  • Accurately receive, label, and log patient specimens into laboratory information systems.
  • Receiving and logging in specimens.
  • Maintained quality standards in data input in compliance with laboratory regulations.
  • Communicate with health care workers to resolve discrepancies in specimen identification.

Client Support Specialist

Shivaship.inc
Natick, MA
09.2023 - 07.2024
  • Provided technical support to customers over the phone and via email.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Customer Service Representative Team Lead

Kigali machinery and electronics Ltd, Kigal
KIGALI
08.2021 - 09.2023
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Production Assistant

Kigali machinery and electronics Ltd, Kigali
KIGALI
01.2019 - 06.2021
  • Maintained stock levels in accordance with company policies.
  • Maintained accurate inventory records using computerized tracking systems.
  • Investigated any reported problems regarding shipping errors or damages.
  • Received and tracked incoming inventory shipments.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Education

High School Diploma -

Kigali Christian School, Kigali Rwanda
KIGALI
11-2019

BBA - Business Management

Wyzsza Szkola Bankowa W Toruniu, Torun
TORUN , POLAND

Skills

  • Tech-Savvy
  • Supervision and leadership
  • Organization and managerial skills
  • Clerical Support
  • Database Management
  • Reception oversight
  • Data Collection
  • Human Resources Management (HRM)
  • Administrative operations
  • Data entry documentation

Languages

english
Native/ Bilingual
French
Native/ Bilingual

Timeline

Accessioning Technician

StrataDx
01.2025 - Current

Client Support Specialist

Shivaship.inc
09.2023 - 07.2024

Customer Service Representative Team Lead

Kigali machinery and electronics Ltd, Kigal
08.2021 - 09.2023

Production Assistant

Kigali machinery and electronics Ltd, Kigali
01.2019 - 06.2021

High School Diploma -

Kigali Christian School, Kigali Rwanda

BBA - Business Management

Wyzsza Szkola Bankowa W Toruniu, Torun

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MUCYO PAULA