Mueez Riaz
Ellicott City,MD
Summary
Dynamic leader with a strong interest in the world of aviation. From airport terminals all the way to the cockpit, I have a tremendous passion for the field. Proven track record of excelling in operations management and staff development. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in logistics and team leadership, adept at fostering high-performing teams and driving continuous improvement. Achieved organizational goals through effective decision-making and employee motivation.
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Domino's Pizza
Baltimore, MD
11.2022 - 12.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Domino's Pizza
Baltimore, MD
02.2019 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Domino's Pizza
Baltimore, MD
07.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Student Pilot in Professional Flight
Frederick Flight Center
Frederick, MD03-2026
Associate of Science - Aviation
Howard Community College
Columbia, MD05-2020
High School Diploma -
Centennial High School
Ellicott City, MD05-2018
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Inventory management
- Employee motivation
- Staff management
- Decision-making
- Team leadership
- Schedule management
- Customer service
Accomplishments
- Promoted to [General Manager] after [4] years with the company.
- Supervised team of [37] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [24 in the development of [Store To More].
Languages
English
Full Professional
Urdu
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Adventure Travel
- I enjoy watching and working with airplanes and other types of aircraft
- I enjoy airport sceneries
Timeline
General Manager of Operations
Domino's Pizza
11.2022 - 12.2024
Assistant Manager
Domino's Pizza
02.2019 - 11.2022
Customer Service Representative
Domino's Pizza
07.2017 - 03.2019
Associate of Applied Science - Student Pilot in Professional Flight
Frederick Flight Center
Associate of Science - Aviation
Howard Community College
High School Diploma -
Centennial High School