Mufandaidza Zhou
Miami,USA
Summary
Highly experienced and customer-focused Waiter with over 20 years of experience in luxury hospitality and fine dining service. Proven ability to deliver exceptional guest experiences in high-volume environments serving 200–600 guests per shift. Skilled in upselling, wine service, POS systems, and maintaining international service standards. Physically fit, well-groomed, and adaptable to multicultural teams and cruise ship environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quick Service Attendant
Virgin Voyages
Miami, WV
01.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted with food preparation and presentation to maintain quality standards.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Trained new staff on operational procedures and service excellence protocols.
Senior Waiter
Azambezi River Lodge – Amulonga Restaurant
Victoria Falls, Zimbabwe
05.2005 - 01.2026
- Delivered professional food and beverage service to 200–600 guests per shift.
- Presented menus and explained daily specials and wine pairings.
- Accurately processed food and beverage orders using POS systems.
- Increased revenue through effective upselling of premium wines, beverages, and desserts.
- Maintained high hygiene and sanitation standards in compliance with HACCP.
- Resolved guest concerns promptly to ensure customer satisfaction.
- Key Responsibilities:
Assistant Waiter / Food Server
Victoria Falls Hotel
Victoria Falls, Zimbabwe
08.2001 - 04.2004
- Assisted senior waiters in fine dining and banquet service.
- Prepared and set up dining areas and buffet stations.
- Ensured timely and accurate delivery of meals.
- Cleared and reset tables according to luxury hospitality standards.
- Key Responsibilities:
Education
O-Level Certificate - Certificate in Guest Relations And Tour Guiding
University of Zimbanwe
Harare Zimbabwe08-2021
Food & Beverage Service Certificate - undefined
Skills
- Silver Service & Fine Dining
- Buffet & A la Carte Service
- Wine & Beverage Knowledge
- POS Systems Operation
- Upselling & Revenue Generation
- Guest Relations & Complaint Handling
- Multicultural Teamwork
- HACCP & Hygiene Compliance
- Cash Handling & Billing
Certification
- STCW Basic Safety Training
- Food Handling Certificate
- First Aid Certificate
- Fire Fighting Training
- Crowd Management Certificate
LANGUAGES
English – Fluent
French – Basic
Timeline
Quick Service Attendant
Virgin Voyages
01.2025 - Current
Senior Waiter
Azambezi River Lodge – Amulonga Restaurant
05.2005 - 01.2026
Assistant Waiter / Food Server
Victoria Falls Hotel
08.2001 - 04.2004
Food & Beverage Service Certificate - undefined
O-Level Certificate - Certificate in Guest Relations And Tour Guiding
University of Zimbanwe