Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mugabe Nyiramirimo

Murfreesboro,TN

Summary

Dynamic professional with a diverse background spanning retail sales at Ken, interpretation, caregiving, and casework. Excelled in customer service and problem-solving, achieving significant client satisfaction. Fluent in multiple languages, enhancing communication and cultural understanding. Proven track record in teamwork, fostering collaboration, and securing favorable outcomes for clients.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Ken
08.2021 - 03.2022
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered questions about store policies and addressed customer concerns.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Interpreter

Johnson
05.2018 - 03.2021
  • Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted conversations between foreign language-speaking clients and others.

Caregiver

John & Vicent
06.2017 - 10.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Caseworker

Eric Rusingiza
05.2016 - 06.2017
  • Assessed needs of each client and recommended appropriate services and resources.
  • Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.

Education

Accounting - Accounting

Columbus State Community College
Columbus, OH

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • FLUENT IN LANGUAGE
  • Interpersonal and written communication

Languages

Kinyarwanda
Native or Bilingual
English
Native or Bilingual
Kirundi
Native or Bilingual

Timeline

Retail Sales Associate

Ken
08.2021 - 03.2022

Interpreter

Johnson
05.2018 - 03.2021

Caregiver

John & Vicent
06.2017 - 10.2020

Caseworker

Eric Rusingiza
05.2016 - 06.2017

Accounting - Accounting

Columbus State Community College

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Mugabe Nyiramirimo