Muhamamd Intasar Uddin Farooqui
Algorithms Enterprises (Private) Limited
Anderson,USA
1
Certification
26
years of professional experience
System and Network Administrator with 25+ years of experience in designing, implementing, and optimizing high-availability IT infrastructure. Expertise in IT service management, security operations, and enterprise network optimization, with a strong focus on aligning technology solutions to business objectives.
Work History
System Administrator
15 Years 10 Months- Systems Administration: Manage and maintain internal IT systems, including physical and virtual servers (Windows and/or Linux environments), Active Directory, email systems, and data storage solutions. Implement and manage user access controls and permissions.
- Install and configure Windows Server operating systems on physical or virtual servers, setting up server roles and features, and managing network configurations. Maintain and administer deployment standards for OS builds, updates, and patch management. Maintain detailed documentation of server configurations, network topology, user accounts, and troubleshooting procedures.
- Create, modify, and manage user accounts, assign permissions, and enforce password policies to control access to server resources.
- Cloud Architecture & Support: Assist in designing, deploying, managing, and optimizing cloud solutions within platforms such as (insert our Cloud applications). Troubleshoot cloud-based system issues and ensure secure, scalable, and cost-effective cloud operations.
- Manage and support virtualization platforms (VMware, Hyper-V), including configuration, deployment, monitoring, and performance optimization.
- Administer, monitor, and maintain enterprise backup and disaster recovery solutions.
- Perform Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, and Exchange.
- Proactively monitor server performance, troubleshoot issues, and implement preventative measures.
- Ensure compliance with security best practices, including patch management and endpoint protection.
- Support network infrastructure, including LAN/WAN, VPN, and remote access technologies.
- Collaborate with internal teams and clients to deliver high-availability infrastructure solutions. Document systems, procedures, and changes to ensure knowledge transfer and consistency.
- Network Administration: Install, configure, maintain, and troubleshoot local area networks (LANs), wide area networks (WANs), VPNs, switches, routers, and firewalls. Monitor network performance and ensure connectivity and security.
- Diagnose and resolve hardware and software issues related to Windows servers, including network connectivity problems, application errors, and system crashes. Perform routine maintenance and backups as necessary on servers.
- Continuously monitor server performance metrics like CPU usage, memory utilization, disk space, and network bandwidth to identify potential issues and optimize system performance.
- Tune server settings and configurations to optimize performance and resource utilization.
- Work with other teams like network administrators, application developers, and helpdesk to ensure smooth system operations and address user concerns.
- Respond to requests to assist in critical problem resolution, including after-hours support needs.
- On-Site IT Support: Provide high-level, on-site technical support to end-users, resolving hardware, software, and connectivity issues as part of daily operations and emergency response.
- Security & Compliance: Implement and maintain robust security measures, including patching, backups, and disaster recovery plans, ensuring data integrity and compliance with best practices.
- Documentation & Automation: Create and maintain comprehensive documentation for IT processes and configurations. Utilize scripting to automate routine tasks and improve efficiency.
- Vendor Coordination: Interface with third-party vendors and service providers to diagnose complex issues and implement solutions.
- Responsibilities
Network-System Manager
1 Year 6 Months- Network Management JUNXION outlets for difference places of Karachi.
- Implementing and managing server’s technologies based on Windows SBS Server included ISA Server, Exchange server Install / Configure / Fine tune / Optimize and monitor SQL Servers.
- Implemented Symantec End Point-I I
- LAN /WAN solution for Outlets “JUNXION” with VPN
- Managing Backup & Security issues.
- Managing/ backup/ recovery of different applications based on MS-SQL 2005
- Complete hardware and software support.
- Implemented POS on outlets with Centralized System.
- Assist with evaluating and recommending IT solutions, products, and services. Work with other personnel/departments to analyze requirements and alternatives and make acquisition recommendations.
- Implement security policies, manage user access controls, monitor suspicious activity, and configure firewalls to protect against cyber threats.
- Implement and maintain data backup strategies to ensure data protection, including regular backups and testing of restored procedures.
- Install software releases and system upgrades, evaluate and install patches, and resolve software related problems.
- Apply regular operating system and software updates, including security patches, to maintain system security and stability.
- Diagnose and resolve hardware and software issues related to Windows servers, including network connectivity problems, application errors, and system crashes. Perform routine maintenance and backups as necessary on servers.
- Continuously monitor server performance metrics like CPU usage, memory utilization, disk space, and network bandwidth to identify potential issues and optimize system performance.
- Tune server settings and configurations to optimize performance and resource utilization.
- Work with other teams like network administrators, application developers, and helpdesk to ensure smooth system operations and address user concerns.
- Respond to requests to assist in critical problem resolution, including after-hours support needs.
- Utilize ticketing system to track defects and requested enhancements.
- Participate in disaster recovery planning, testing, and ensuring system resilience in case of hardware failure or other disruptions.
- Use Change Management and Release Management processes to make changes to the corporate and production environments.
- Plan, coordinate, and implement hardware and software replacements or upgrades, using automation where applicable.
- Participate in scheduled monthly maintenance windows.
- Track time on a basis that is required by accounting.
- Know and comply with AEPL Policies and Procedures, Code of Business Conduct, and Employee Agreement.
- Manage and support virtualization platforms (VMware, Hyper-V), including configuration, deployment, monitoring, and performance optimization.
- Administer, monitor, and maintain enterprise backup and disaster recovery solutions.
- Perform Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, and Exchange.
- Proactively monitor server performance, troubleshoot issues, and implement preventative measures.
- Ensure compliance with security best practices, including patch management and endpoint protection.
- Support network infrastructure, including LAN/WAN, VPN, and remote access technologies.
- Collaborate with internal teams and clients to deliver high-availability infrastructure solutions.
- Document systems, procedures, and changes to ensure knowledge transfer and consistency.
- Providing high-level support in designing implementing and maintenance of office automation system to ensure uninterrupted IT services to the organization.
- Installation, configuration, management, monitoring & troubleshooting Servers.
- Securing network system by establishing, enforcing, monitoring policies and access.
- Resource planning and coordination for application migrations with project managers, application, and web app teams.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Communicate and coordinate regularly with appropriate other to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Provided technical support for existing reports, dashboards, or other tools.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Maintaining Data, bookkeeping account and reports and charts.
- Evaluated team member productivity and updated progress reports.
- Investigates the economic conditions surrounding the small business activity such as industry trends and competition.
- Responsibilities
Linux Administrator
5 Months- Provisioned and designed Linux and IIS servers
- Provided support of production and development Linux cluster servers.
- Administered MySQL/MSSQL and Win2003 servers.
- SAMBA Server and Apache Server.
- Makes oral and written reports of work performed. Observes safe work practices and safety precautions relevant to the work. Performs related duties as assigned.
- Responsibilities
Field Support Officer (ATM Machines)
10 Months- Management of ATM Machines Network and monitoring the ATM Network.
- Maintenance and Installation of ATM Machine (MDS) and support the head office and all branches of Sindh region of KASB Bank Limited.
- Dispatches will typically include diagnosing, repairing, or swapping of hardware components, cleaning and adjustment of mechanical components, and configuration and installation of software.
- Perform trouble shooting with detailed analysis of hardware and software issues using all available diagnostic tools we provide.
- Perform routine checks according to documented preventative maintenance procedures and refill consumables like receipt paper as directed.
- Perform installation, movement, addition, change and removal of hardware and software products and components for ATMs and cash handling equipment.
- Instruct and train customers on usage and operation of installed hardware and software.
- Our casino clients can be demanding so maintain an overall commitment to customer satisfaction and provides timely follow-up to customer concerns and requests.
- Receive briefing for incidents and orders from our dispatch function. Update the dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
- Always observe technical or process problems, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
- Participate in regular hardware and software training (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.
- Responsible for timely and accurate dispatch information (updated at time of call) and all administrative reports as defined by management, including service reports, expense reports, time and attendance records accurately and on time.
- Finally, always drive safely! Obey all traffic laws and regulations. And you are responsible for the security and protection of the company tools, test equipment, proprietary software and documentation.
- Responsibilities
Network Administrator
6 Years 2 Months- Install, configure, maintain, and troubleshoot end user hardware, software, security, and peripheral devices
- Monitoring computer systems to ensure network performance for computer systems and networks
- Onboard / Offboard new users and workstations by setting up or securing user accounts, permissions, and passwords, Office 365 and other software and associated hardware.
- Provide technical support to users, printers, workstation hardware and software.
- Use Microsoft Active Directory and Group Policy to control access to network resources.
- Set up and support remote users, VPN, MFA, and Remote Desktop connectivity to the company’s LAN/WAN VPN mesh.
- Provided IT Services to corporate server to make Network Infrastructure and providing technical support for existing systems to maintain or establish their systems.
- Met schedule and deadlines by ensuring that work was completed efficiently.
- Evaluated team member productivity and updated progress reports.
- Troubleshoot program and system malfunctions to restore normal functioning.
- Assisted staff and users with computer malfunction.
- Delivered local and remote Tier I IT support for hardware and software to the company.
- Worked closely with department heads, printers health and technical configurations to maximize service functionality.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Reviewed support cases for technical and troubleshooting accuracy and Identified, needed process improvements.
- Used remote login tools to assist clients with technical and product questions.
- Documented and updated case notes for each customer and work order.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment, or customer accounts.
- Served as first point of contact for incoming technical service calls and emails.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Responsibilities
Network Administrator
3 Months- Responsible for Database support, troubleshooting, planning and migration.
- Providing high-level support in designing implementing and maintenance of office automation system to ensure uninterrupted IT services to the organization.
- Maximize the effectiveness and efficiency of interdepartmental operation and activities.
- Maintenance & Design to changes, make modifications, upgrade or install new equipment as required.
- Makes oral and written reports of work performed. Observes safe work practices and safety precautions relevant to the work. Performs related duties as assigned.
- Responsible for Database support, troubleshooting, planning and migration.
- Resource planning and coordination for application migrations with project managers, application, and web app teams.
- Project involved guidance and adherence to standardized procedures for planned data center consolidation for worldwide centers using in-house corporate and third-party applications based on oracle in upgrade project to oracle.
- Responsibilities
Education
BCS - Computer Science
Bachelor of Computer Science
DAE - Electronics
Diploma of Associate of Engineering
Skills
IT Support || ITIL Process || IT Business Consulting || IT Operations Support || PMP – Project Management || Network Infrastructure || Microsoft Servers || Microsoft Dynamics || Correspondence
Microsoft Windows Server 2003/8/12/ and 2022
Microsoft Active Directory
Group Policy and Microsoft Windows Server
Microsoft SharePoint
Microsoft Azure
Microsoft Dynamics
Virtualization: Hyper V
VMware vCenter Server & workstation
Microsoft Power BI
Microsoft Office/365
VMware vCenter Server & workstation
Network Infrastructure Installation and Data Centre.
Certification
PMP- Project Management Professional Training
Languages
English
Professional Working
Timeline
System Administrator
Algorithms Enterprises (Private) Limited
01.2010 - 11.2025Read More
Linux Administrator
Platinum Pharma (Private) Limited
01.2008 - 06.2008Read More
Network-System Manager
Al Abid Export (Private) Limited
07.2007 - 01.2009Read More
Field Support Officer (ATM Machines)
KASB Technologies Services Limited
01.2007 - 11.2007Read More
Network Administrator
SE Net Pakistan (Private) Limited
11.2000 - 01.2007Read More
Network Administrator
United Towel Exporters
10.1999 - 01.2000Read More
Aligarh Institute of Technology
DAE from Electronics
Read More
Shah Abdul Lateef University
BCS from Computer Science
Read More