Muhammad Afzaal
New York,NY
Summary
Dynamic and dedicated professional with experience as an Amazon Delivery Driver at Elite Fast Trans INC, excelling in customer service and conflict resolution. Proven ability to enhance customer loyalty through effective communication and problem-solving. Skilled in time management and vehicle operation, ensuring timely and safe deliveries while adapting to fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Elite Fast Trans INC
11.2025 - Current
- Learned safe driving practices and vehicle operation for effective deliveries.
- Assisted with route planning to optimize delivery efficiency and timeliness.
- Maintained accurate records of deliveries and customer interactions.
- Communicated with dispatch regarding delivery status and any issues encountered.
- Adapted to changing schedules and priorities in fast-paced environment.
- Inspected vehicles daily to ensure compliance with safety regulations.
- Delivered packages to customer doorsteps and business offices.
Store Customer Service Rep
Domino's Pizza
06.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Assisted customers with order inquiries and service issues to enhance satisfaction.
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Conflict resolution
- Staff training
- Active listening
Certification
- Qualifying Certificate in Food Protection, Domino's Pizza - January, 2025
- Licensed CDL A - April 2025
Timeline
Amazon Delivery Driver
Elite Fast Trans INC
11.2025 - Current
Store Customer Service Rep
Domino's Pizza
06.2024 - 06.2025