Muhammad Ammar

• Provided consultancy to IT department, serving as primary liaison between it and Infrastructure department.
• Oversaw CrowdStrike Endpoint Detection system installation and onboarding process for clients' employees on over 7000 machines managed by multiple business units.
• Performed risk management assessments on over 100 licensed and contracted vendors.
• Designed educational curriculum and runbook to train new and existing staff on use of Rapid7, a threat vulnerability management software.
• Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
• Developed and initiated projects, managed costs, and monitored performance through Smartsheet and weekly status tracking.
• Prepared and submitted project invoices for review and approval to CISO.
• Developed project management roadmap to define project objectives, timelines and milestones for 2023 and 2024.
• Crafted graphics and animations for use in presentations, lectures and training sessions.

• Conduct monthly financial forecasting and trend analysis to track sales, compare trends, and identify areas of improvement, driving positive financial outcomes.
• Possess official food safety handler certificate and conduct regular food safety audits, ensuring compliance with standards, maintaining accurate record-keeping, and assisting store leadership in implementing corrective action plans when necessary.
• Interview, hire, and deliver comprehensive training sessions for new employees at Whole Foods Market, ensuring strict adherence to Standard Operating Procedures (SOPs) and facilitating their seamless integration into store operations through combination of virtual and practical training methods.
• Take ownership of compiling and updating weekly business reports, presenting key financial metrics to regional team along with detailed explanations. Lead biweekly meetings to discuss performance trends, both positive and negative, and strategize for continuous improvement in Key Performance Indicator (KPI) progression.
• Collaborate closely with cross-functional teams to drive impactful marketing initiatives and create captivating displays for high-demand products, notably specializing in specialty beer and cheeses. By leveraging collaborative efforts and display strategies, achieved remarkable 2% weekly sales growth for store.
• Proactively identify partnership opportunities and establish strong business connections with vendors and small businesses. Leverage product pairings, such as waters and protein bars, to drive sales and implement effective merchandising strategies resulting in notable 7% weekly increase in candy sales.

• Led and supervised diverse team of 300+ employees, driving operational excellence and implementing lean methodologies such as lean headcount management and optimized scanning setup. Achieved remarkable 5% improvement in quality, resulting in $7000 savings, reduced lead times by 20% (equivalent to 0.25 days), and achieved cost savings of 15% through strategic operational planning.
• Collaborated cross-functionally with HR, Safety, Transportation, and Tech teams to effectively plan and manage site costs, actively monitoring and tracking expenses to drive cost optimization initiatives.
• Conducted data analysis on weekly productivity trends, leveraging insights to generate daily forecasts and breakdown productivity rates for site, enabling proactive decision-making.
• Managed projects focused on continuous improvement, effectively communicating progress and success to own site and other Amazon locations, resulting in enhanced operational performance and customer satisfaction.
• Conducted interviews for process assistants and hourly workforce leads, selecting top talent to support operational needs and maintain high-performing team.
• Facilitated employee engagement activities, including roundtable events and leadership of diversity and inclusion affinity groups, fostering positive and inclusive workplace culture.
• Managed highly successful Lean Project for two years, resulting in increased productivity, cost savings of $25,000, and improved operational performance. project's success led to its publication within Amazon and contributed to subsequent promotion.

• Evaluated and developed highly effective business analysis services for a team of over 500 employees in Inbound and Outbound Operations, driving operational excellence and continuous improvement.
• Managed budgeting and forecasting for department or project spending, leveraging benchmarking tools to reduce daily labor costs by 5% in inbound operations.
• Delivered innovative processes and approaches to meet client and internal goals, ensuring adherence to established standards and facilitating the implementation of new Standard Operating Procedures (SOPs).
• Played a major role in shareholder meetings, actively reassessing business needs and aligning them with the requirements of large headcount operations.
• Participated in all aspects of the application life cycle, including requirements analysis, system design, implementation, testing, deployment, and sustainment, contributing to the successful development and maintenance of systems.
• Established and maintained standards and procedures to ensure the technical team worked in a consistent manner, ensuring the validated state of systems while efficiently managing day-to-day operations.
• Contributed to product improvement activities, conducting defect analysis and quality improvement initiatives as a major driver of quality control for Process Assistants.
• Utilized critical thinking skills to break down problems, evaluate solutions, and make informed decisions, providing valuable support to Area Managers in executing shift plans.
• Identified the need for a more organized training program for new employees and took the initiative to launch a learning aid program that enhanced the understanding of job functions for both new employees and leaders.
• Successfully led a project implementation across the team, demonstrating exceptional leadership skills and contributing to career progression towards a managerial position.

• Managed and operated the Tennis Pro Store, overseeing all aspects of store operations, including inventory management, sales, and customer service.
• Implemented effective cost management strategies and conducted daily customer recaps to evaluate customer downtimes and busy periods, optimizing store operations and enhancing customer experience.
• Organized and facilitated tennis tournaments in collaboration with USADA representatives, ensuring controlled and well-organized events that adhered to regulatory standards and provided an excellent experience for participants.
• Collaborated with the Fremont Police Department to support community initiatives and assist in duties related to community work, fostering positive relationships and contributing to the overall well-being of the local community.
• Directed and supervised summer camps, designing and implementing engaging daily activities for tennis rookies, fostering skill development and a fun learning environment.
• Managed financial aspects of the store, including money management and budgets, effectively tracking and optimizing revenue and expenses. Collaborated with the owner to increase sales by 10% by strategically remapping the store layout and adjusting service schedules.
• Demonstrated strong leadership and communication skills, effectively collaborating with staff, customers, and stakeholders to ensure smooth store operations and deliver exceptional customer service.

Pursuing Bachelors Degree in Business Administration with a focus on Project Management. Graduating July 2024.