Muhammad Asad

December to April, 2024- China Eastern Airlines(MU)

January 2025 to January 2026- Starlux(JX)

February 2025- Lufthansa, Austrian, Swiss(LH,OS,LX)

Check-In Agent

• Assisted passengers with check-in procedures and boarding processes.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.

Gate Lead Agent

• Trained new staff on gate operations and customer interaction protocols.
• Managed oversold flights by rebooking passengers, coordinating seat availability, and providing customer service solutions in accordance with airline policies
• Coordinated gate operations including boarding, announcements, and on-time departures in a high-volume airport environment
• Served as the primary point of contact between gate agents, flight crew, and operations during regular and irregular operations
• Resolved passenger issues efficiently while maintaining service standards and regulatory compliance

Arrivals Lead

• Served as the primary point of contact for arriving flights, ensuring smooth passenger flow and compliance with airline and airport procedures
• Coordinated aircraft arrival operations, including passenger deplaning, baggage coordination, and communication with flight crew and ground teams
• Managed RUSH baggage cases, including tracing delayed or misrouted bags, creating claims, and coordinating follow-up with baggage services and ground handling teams

Jet Bridge Operator

• Operated and positioned passenger boarding bridges to support safe and efficient aircraft boarding and deplaning
• Conducted pre-operation and post-operation safety checks, including bridge alignment, clearance, wheels, bumpers, and control systems
• Responded to operational changes, aircraft swaps, and delays while maintaining safety and efficiency

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring proper handling of funds.
• Assisted customers with product inquiries and provided excellent service.
• Collaborated with team members to ensure smooth store operations.
• Managed inventory restocking to maintain optimal product availability.
• Trained new cashiers on operational procedures and customer service standards.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.