Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Ashraf

Pikesville,MD

Summary

Highly motivated individual looking to begin a career in an I.T. setting. Reliable, diligent, dedicated team player who works well under pressure. I am a quick learner and eager to gain more knowledge. Excellent communication skills and customer support. Some experience with I.T. support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Automotive Technician

Heritage Toyota
09.2019 - Current
  • Perform tune ups and service on vehicles - Clean and maintain safe working environment - Diagnose and troubleshoot issues with vehicles
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Read and followed technical documentation to complete accurate repairs.

Lot Attendant

Pinnacle Automotive
11.2018 - 09.2019
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Parked and retrieved cars according to customer needs.
  • Followed safety protocols for personal, guest and automobile safety.
  • Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Determined customer needs by asking relevant questions and listening actively to responses.

I.T. Support - Internship

All Staffing, Inc.
04.2017 - 07.2017
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Prepared project presentations and reports to assist senior staff.
  • Troubleshoot hardware and software issues
  • Configured and tested new software and hardware.
  • Answered and directed telephone calls to correct staff member.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Criminal Justice

Towson University
Towson, MD
2022

High School Diploma -

Western School of Technology And Environmental Science
Catonsville, MD
2018

Skills

  • Work Planning and Prioritization
  • Excellent problem-solving skills
  • Excellent customer service
  • Organization
  • Public Speaking
  • Presenting
  • Quick learner
  • Troubleshooting

Certification

- SAFe 6 Scrum Master (SSM)

- AWS Cloud Practitioner [Studying]

- AWS Associate Solutions Architect [Studying]

Timeline

Automotive Technician

Heritage Toyota
09.2019 - Current

Lot Attendant

Pinnacle Automotive
11.2018 - 09.2019

I.T. Support - Internship

All Staffing, Inc.
04.2017 - 07.2017

Bachelor of Science - Criminal Justice

Towson University

High School Diploma -

Western School of Technology And Environmental Science

Similar Profiles

CREATE PROFILE
Muhammad Ashraf