Muhammad Bilal

Experienced managing developments and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents. Provide daily support of individual computers and employees. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints. Expertise in leading various projects supporting a large enterprise desktop deployment with the older computers while imaging approx. 8,000 Workstations from Windows 7 to Windows 10. Experienced in setting up PC, Apple/windows desktops and laptops and all types of mobile devices. Excellent skills with the client in solving computer related issues and orientation of new equipment as deployed. Executive level support/ white glove services for VVIP, VIP, CEO, CFO, COO and other high-ranking officials. Configured Windows 10 imaged systems to be congruent with old Windows XP/Vista/7 systems. Experience in Installing and tuning XenApp 6.5 /XenDesktop 5.6/6.x/7.x and Group policy implementation on Citrix Application server. Expertise in utilization of Systems Center Configuration Manager (SCCM) for operating systems deployment and software distribution including the use of the USMT for profile capture and restore for campus wide deployment. Proficient in Windows 2003/2008R2/2012/2016 server upgrade and active directory administration. Expertise in performing break-fixes and work maintenance windows as well monitor alerts and logs to ensure maximum uptime. Provided 24/7 support in 99.999 environment to maintain maximum uptime and ensure server reliability using monitoring products such as SCOM, MOM, HPOVSD and BMC Remedy to provide support for applications in the environment. Experience of Process oriented work environment, Change Management, Service Management. Advanced skills in Asset Management, Client Management and Administrative roles. Advanced skills in Ticketing Tools: ServiceNow, BMC Remedy. Monthly patch deployment: MS security patch deployment and to maintain compliance. Skills to generate provide various reports on Patch and |Software deployment status. Advance skills install network software including security or firewall software. Advanced skills install, troubleshoot DNS, DHCP, TCP/IP network issues. Advanced skills in Network Connectivity issues Wi-Fi and Ethernet. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Results-oriented Support Manager offering [Number] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

• Achieved [Result] by introducing [Software] for [Type] tasks.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] through effectively helping with [Task].
• Collaborated with team of [Number] in the development of [Project name].
• Supervised team of [Number] staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

• Association for Computing Machinery