Phao Lo Cao
Box Elder,SD
Summary
Highly motivated, detail oriented, fast learner and a great team builder. Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Material Support Supervisor
United States Air Force
Ellsworth Air Force Base, South Dakota
04.2021 - Current
- Process and provide logistics support for ordering and shipping of material assets.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented training programs to maximize team performance.
- Prepared employee schedules for maximum coverage during key hours.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised 9 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coached employees through day-to-day work and complex problems.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Aircraft Part Store Technician
United States Air Force
Ellsworth Air Force Base, SD
11.2018 - 03.2021
- Oversaw multi-million dollar parts and assets
- Inventoried all assets in detail and accurately.
- Organized work to meet demanding production goals.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
Assistant Manager
Kaleisia Tea Co
Tampa, FL
11.2017 - 03.2018
- Fully learned all systems within company and was promoted within first month
- Inventoried and purchased supplies and managed kitchen.
Home Meal Processor
Sam's Club
Saint Petersburg, FL
04.2017 - 03.2018
- Crafted and designed catering platters.
Hardlines Associate
Sam's Club
Saint Petersburg, FL
02.2016 - 04.2017
- Designed, stocked and inventoried within the hardline department.
Education
Associate of Arts - Logistics
Community College of The Air Force
06.2022
Associate of Arts - General Studies
Saint Petersburg College
Saint Petersburg, FL12.2017
Skills
- Team Support
- Office Management
- Team Management
- Administrative Support
- Deployment Support
- Employee Performance Evaluations
- Inquiry Requests
- Office Supplies and Inventory
- Procedures Scheduling
- Employee Motivation
- Leadership and Change Management
- Delegation and Work Assignment
Additional Information
- AWARDS, Achievement Medal from BaseHonor GuardHonor Guardsman of theMonth - Aug 2019Warrior of the Week forMission Support Group -December 2020ToCcBccSubject
Languages
English
Vietnamese
Timeline
Material Support Supervisor
United States Air Force
04.2021 - Current
Aircraft Part Store Technician
United States Air Force
11.2018 - 03.2021
Assistant Manager
Kaleisia Tea Co
11.2017 - 03.2018
Home Meal Processor
Sam's Club
04.2017 - 03.2018
Hardlines Associate
Sam's Club
02.2016 - 04.2017
Associate of Arts - Logistics
Community College of The Air Force
Associate of Arts - General Studies
Saint Petersburg College
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