Muhammad Bin Waseem
Metuchen,NJ
Summary
6+ years of enriched experience in Supply Chain, Logistics, Procurement and Customer Service. Worked in Telecommunication and FMCG. Executed projects in domains for procurement and logistics. Expertise (recent past) in e-Sourcing, ERP Systems Implementation and Trainings, Logistics, Transportation and Customer Service. Running of Full-Cycle procurement processes and engagement with international business stakeholders.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst (Supply Chain)
British American Tobacco
, USA
05.2022 - Current
- Company Overview: BAT-DBS is a part of the BAT Group responsible for providing digital business solutions to other business units of the Group, globally
- Hybrid/Remote Position
- Responsible for the European side of GTR domain in BAT DBS
- Facilitating customer accounts of five major clients, 25% of the GTR business
- Achieved order fulfillment rates by 75% and 76% respectively in 2022 and 2023
- Restructured & Revamped order tracker for better KPI visibility
- Achieved 99% KPI compliance overall for year 2022 and 2023
- Building core competencies in Sea and Air Freight mode of transportation, plus implementation of EDI processes for order management in SAP
- BAT-DBS is a part of the BAT Group responsible for providing digital business solutions to other business units of the Group, globally
- Hybrid/Remote Position
Senior Sourcing Executive-IT Sourcing
Telenor Group
12.2020 - 05.2022
- Headed Sourcing ERP, IT Software and IT Services domain, Capacity: Category Manager
- Contract management, Spend analysis and Spend mapping
- Delivered savings against Annual Spend of USD 0.62 Million in 2021, USD 1.6 Million in 2022 against a Net Promoter Score (NPS) of 9.1
Sourcing Officer-Commercial Sourcing
Telenor Group
06.2018 - 12.2020
- Project Manager: RFQs, for Supply Chain, Facilities Management, Corporate Affairs & Commercial Division
- Achieved savings against annual spend, USD 0.1 million in 2019 and USD 0.2 million in 2020
- Managed Fixed Assets Disposals, Bought in revenues in excessive of USD 1 Million in two years
Education
Master of Business Administration -
LSE
12.2023
BSc (Honors) - Economics and Finance
LSE
05.2017
Skills
- Data Analysis
- MS Office
- Power BI
- Oracle
- Atlas
- Fusion
- SAP
- COUPA
- Customer Service
- Logistics
- Spend Analysis
- Mapping
- Contract Management
- Supply Planning
- Transportation
- Oracle ERP
Personal Information
Title: Supply Chain Professional
Timeline
Customer Service Analyst (Supply Chain)
British American Tobacco
05.2022 - Current
Senior Sourcing Executive-IT Sourcing
Telenor Group
12.2020 - 05.2022
Sourcing Officer-Commercial Sourcing
Telenor Group
06.2018 - 12.2020
Master of Business Administration -
LSE
BSc (Honors) - Economics and Finance
LSE
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