Muhammad Emoni
Indianapolis,IN
Summary
Dynamic customer service professional with extensive experience at Foundever and Mielle Organics, known for exceeding performance metrics and enhancing customer satisfaction. Skilled in active listening and proficient in Microsoft Excel, I excel at relationship building and problem-solving, consistently delivering exceptional support and fostering loyalty through effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Provider Services Representative
UnitedHealth Care, UnitedHealth Group
2025 - Current
- Facilitated communication between providers and healthcare team to enhance service delivery.
- Resolved provider inquiries efficiently, ensuring timely access to necessary information.
- Developed training materials for new staff, improving onboarding process consistency.
- Analyzed feedback from providers to identify areas for improvement in service protocols.
- Claims
- Intake
- Benefits
Customer Service Representative
Foundever
11.2021 - 02.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Remote, remote
Live Chat Agent
Mielle Organics
03.2017 - 11.2021
- Managed multiple simultaneous conversations while maintaining a friendly demeanor.
- Exceeded daily quotas for chat engagements, achieving consistently high performance ratings.
- Demonstrated ability to provide exceptional customer service through live chat interactions.
- Provided timely responses to customers, ensuring a positive experience with the company's products or services.
- Asked open-ended questions to assess customer needs.
- Maintained high customer satisfaction scores by resolving issues quickly and professionally.
- Guided customers through online shopping experiences or troubleshooting via chat or email sessions.
- Performed troubleshooting tasks when needed, escalating technical issues as necessary.
- Remote, remote
Call Center Agent
United Health Care
Hobart, Indiana
01.2013 - 03.2017
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Provided outstanding customer service to customers and internal teammates.
- Resolved escalated customer complaints in a calm and diplomatic manner while ensuring that all commitments were met.
- Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately.
- Transferred phone calls to the proper department or individual as necessary.
- Described products to customers and accurately explained details and care of merchandise.
Education
High School Diploma - undefined
East Chicago Central High School
East Chicago, IN06.2012
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Customer relations
- Call center experience
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
- Decision-making
- Product knowledge
- Microsoft outlook
- Microsoft Excel
- Payment processing
- Scheduling
- Appointment scheduling
- Customer satisfaction measurement
- Data collection
- Order processing
- Follow-up skills
- Microsoft PowerPoint
- Relationship building
Certification
Property and Casualty
Timeline
Customer Service Representative
Foundever
11.2021 - 02.2025
Live Chat Agent
Mielle Organics
03.2017 - 11.2021
Call Center Agent
United Health Care
01.2013 - 03.2017
High School Diploma - undefined
East Chicago Central High School
Provider Services Representative
UnitedHealth Care, UnitedHealth Group
2025 - Current