Muhammad Hashmi
Hillsborough,NJ
Summary
Detail-oriented Account Manager with 5 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
5
5
years of professional experience
Work History
Global Sales Account Manager
SHI International Corp.
Somerset, NJ
03.2023 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed key performance indicators to measure effectiveness of operational processes.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Greeted and assisted customers to foster positive experiences.
- Kept personal relationships with clients through frequent visits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Responded promptly to customer inquiries regarding products or services offered.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Used change methodologies to increase sales and led projects for increased productivity.
- Tracked monthly sales to generate reports for business development planning.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Prepared sales production reports for senior management.
Operations Manager
SHI
Somerset, NJ
01.2022 - 03.2023
- Delivered positive customer experiences by implementing effective quality assurance practices
- Addressed customer concerns with suitable solutions
- Collaborated with team leaders on quality audits
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Contributed to proposal and contract development, negotiations and meetings
- Collected customer fees, managed refunds and provided complete sales documentation
- Built strong operational teams to meet process and production demands
- Presented performance and productivity reports to supervisors
- Guided employees on understanding and meeting changing customer needs and expectations
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
INSIDE ACCOUNT MANAGER
SHI
Somerset, NJ
01.2019 - 12.2021
- Achieved highest brought-in revenue of Microsoft products and highest number of year vendor renewals, 2019
- Manage the CRM, Outlook, and Sales Center
- Establish and maintain relationships with vendors, clients, and customers
- Negotiate contract renewals
- Manage the scheduling of meetings and conferences for the sales department
- Conducted market research and reported on competitors.
Education
Masters of Business And Sciences - User Experience Design
Rutgers, The State University of New Jersey
05.2024
Bachelor of Arts - Political Science, Criminal Justice
Saint Peter's University
05.2018
Skills
- Incidents Management
- Problem-Solving
- Logistics Oversight
- Customer Service
- Staff Training
- Cost Reduction and Containment
- Workforce Training
- Budget Development and Management
- Systems Implementation
- Microsoft AX Dynamics
- CRM
- Sales Force
- Microsoft Excel
- Technical Support and Assistance
- Relationship Building
- Verbal and Written Communication
- Critical Thinking
- Revenue Generation
- Lead Prospecting
- Preparing Contracts
- Territory Management
- Contract Negotiation
- Lead Generation
- Data Analytics
- Sales Analysis
- Sales Development
Languages
- English, Native/ Bilingual
- Urdu, Native/ Bilingual
- Punjabi, Native/ Bilingual
- Hindi, Native/ Bilingual
- Spanish, Limited
Timeline
Global Sales Account Manager
SHI International Corp.
03.2023 - Current
Operations Manager
SHI
01.2022 - 03.2023
INSIDE ACCOUNT MANAGER
SHI
01.2019 - 12.2021
Masters of Business And Sciences - User Experience Design
Rutgers, The State University of New Jersey
Bachelor of Arts - Political Science, Criminal Justice
Saint Peter's University
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